F1a. Access to terms of service

The company should offer terms of service that are easy to find and easy to understand.

 
100%0%
100
Deutsche Telekom
100
Telenor
83
América Móvil
83
AT&T
83
Etisalat
83
Ooredoo
83
Telefónica
83
Vodafone
75
Axiata
67
Orange
33
Airtel
29
MTN
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83%

AT&T

F1a. Access to terms of service
1.

Are the company's terms of service easy to find?

AT&T (Prepaid mobile)
Yes
2.

Are the terms of service available in the primary language(s) spoken by users in the company's home jurisdiction?

AT&T (Prepaid mobile)
Yes
3.

Are the terms of service presented in an understandable manner?

AT&T (Prepaid mobile)
Partial
Average83
1.

Are the company's terms of service easy to find?

AT&T (Postpaid mobile)
Yes
2.

Are the terms of service available in the primary language(s) spoken by users in the company's home jurisdiction?

AT&T (Postpaid mobile)
Yes
3.

Are the terms of service presented in an understandable manner?

AT&T (Postpaid mobile)
Partial
Average83
1.

Are the company's terms of service easy to find?

AT&T (Fixed-line broadband)
Yes
2.

Are the terms of service available in the primary language(s) spoken by users in the company's home jurisdiction?

AT&T (Fixed-line broadband)
Yes
3.

Are the terms of service presented in an understandable manner?

AT&T (Fixed-line broadband)
Partial
Average83
33%

Airtel

F1a. Access to terms of service
1.

Are the company's terms of service easy to find?

Airtel India (Prepaid mobile)
Partial
2.

Are the terms of service available in the primary language(s) spoken by users in the company's home jurisdiction?

Airtel India (Prepaid mobile)
Partial
3.

Are the terms of service presented in an understandable manner?

Airtel India (Prepaid mobile)
No
Average33
1.

Are the company's terms of service easy to find?

Airtel India (Postpaid mobile)
Partial
2.

Are the terms of service available in the primary language(s) spoken by users in the company's home jurisdiction?

Airtel India (Postpaid mobile)
Partial
3.

Are the terms of service presented in an understandable manner?

Airtel India (Postpaid mobile)
No
Average33
1.

Are the company's terms of service easy to find?

Airtel India (Fixed-line broadband)
Partial
2.

Are the terms of service available in the primary language(s) spoken by users in the company's home jurisdiction?

Airtel India (Fixed-line broadband)
Partial
3.

Are the terms of service presented in an understandable manner?

Airtel India (Fixed-line broadband)
No
Average33
83%

América Móvil

F1a. Access to terms of service
1.

Are the company's terms of service easy to find?

Telcel (Prepaid mobile)
Partial
2.

Are the terms of service available in the primary language(s) spoken by users in the company's home jurisdiction?

Telcel (Prepaid mobile)
Yes
3.

Are the terms of service presented in an understandable manner?

Telcel (Prepaid mobile)
Yes
Average83
1.

Are the company's terms of service easy to find?

Telcel (Postpaid mobile)
Partial
2.

Are the terms of service available in the primary language(s) spoken by users in the company's home jurisdiction?

Telcel (Postpaid mobile)
Yes
3.

Are the terms of service presented in an understandable manner?

Telcel (Postpaid mobile)
Yes
Average83
75%

Axiata

F1a. Access to terms of service
1.

Are the company's terms of service easy to find?

Celcom (Prepaid mobile)
Yes
2.

Are the terms of service available in the primary language(s) spoken by users in the company's home jurisdiction?

Celcom (Prepaid mobile)
Partial
3.

Are the terms of service presented in an understandable manner?

Celcom (Prepaid mobile)
Yes
Average83
1.

Are the company's terms of service easy to find?

Celcom (Postpaid mobile)
Yes
2.

Are the terms of service available in the primary language(s) spoken by users in the company's home jurisdiction?

Celcom (Postpaid mobile)
Partial
3.

Are the terms of service presented in an understandable manner?

Celcom (Postpaid mobile)
Yes
Average83
1.

Are the company's terms of service easy to find?

Celcom (Fixed-line broadband)
Yes
2.

Are the terms of service available in the primary language(s) spoken by users in the company's home jurisdiction?

Celcom (Fixed-line broadband)
No
3.

Are the terms of service presented in an understandable manner?

Celcom (Fixed-line broadband)
Yes
Average67
100%

Deutsche Telekom

F1a. Access to terms of service
1.

Are the company's terms of service easy to find?

Deutsche Telekom Germany (Prepaid mobile)
Yes
2.

Are the terms of service available in the primary language(s) spoken by users in the company's home jurisdiction?

Deutsche Telekom Germany (Prepaid mobile)
Yes
3.

Are the terms of service presented in an understandable manner?

Deutsche Telekom Germany (Prepaid mobile)
Yes
Average100
1.

Are the company's terms of service easy to find?

Deutsche Telekom Germany (Postpaid mobile)
Yes
2.

Are the terms of service available in the primary language(s) spoken by users in the company's home jurisdiction?

Deutsche Telekom Germany (Postpaid mobile)
Yes
3.

Are the terms of service presented in an understandable manner?

Deutsche Telekom Germany (Postpaid mobile)
Yes
Average100
1.

Are the company's terms of service easy to find?

Deutsche Telekom Germany (Fixed-line broadband)
Yes
2.

Are the terms of service available in the primary language(s) spoken by users in the company's home jurisdiction?

Deutsche Telekom Germany (Fixed-line broadband)
Yes
3.

Are the terms of service presented in an understandable manner?

Deutsche Telekom Germany (Fixed-line broadband)
Yes
Average100
83%

Etisalat

F1a. Access to terms of service
1.

Are the company's terms of service easy to find?

Etisalat UAE (Prepaid mobile)
Partial
2.

Are the terms of service available in the primary language(s) spoken by users in the company's home jurisdiction?

Etisalat UAE (Prepaid mobile)
Yes
3.

Are the terms of service presented in an understandable manner?

Etisalat UAE (Prepaid mobile)
Yes
Average83
1.

Are the company's terms of service easy to find?

Etisalat UAE (Postpaid mobile)
Partial
2.

Are the terms of service available in the primary language(s) spoken by users in the company's home jurisdiction?

Etisalat UAE (Postpaid mobile)
Yes
3.

Are the terms of service presented in an understandable manner?

Etisalat UAE (Postpaid mobile)
Yes
Average83
1.

Are the company's terms of service easy to find?

Etisalat UAE (Fixed-line broadband)
Partial
2.

Are the terms of service available in the primary language(s) spoken by users in the company's home jurisdiction?

Etisalat UAE (Fixed-line broadband)
Yes
3.

Are the terms of service presented in an understandable manner?

Etisalat UAE (Fixed-line broadband)
Yes
Average83
29%

MTN

F1a. Access to terms of service
1.

Are the company's terms of service easy to find?

MTN South Africa (Prepaid mobile)
Partial
2.

Are the terms of service available in the primary language(s) spoken by users in the company's home jurisdiction?

MTN South Africa (Prepaid mobile)
No
3.

Are the terms of service presented in an understandable manner?

MTN South Africa (Prepaid mobile)
Partial
Average33
1.

Are the company's terms of service easy to find?

MTN South Africa (Postpaid mobile)
Yes
2.

Are the terms of service available in the primary language(s) spoken by users in the company's home jurisdiction?

MTN South Africa (Postpaid mobile)
No
3.

Are the terms of service presented in an understandable manner?

MTN South Africa (Postpaid mobile)
Partial
Average50
1.

Are the company's terms of service easy to find?

MTN South Africa (Fixed-line broadband)
No
2.

Are the terms of service available in the primary language(s) spoken by users in the company's home jurisdiction?

MTN South Africa (Fixed-line broadband)
No
3.

Are the terms of service presented in an understandable manner?

MTN South Africa (Fixed-line broadband)
Partial
Average17
83%

Ooredoo

F1a. Access to terms of service
1.

Are the company's terms of service easy to find?

Ooredoo Qatar (Prepaid mobile)
Yes
2.

Are the terms of service available in the primary language(s) spoken by users in the company's home jurisdiction?

Ooredoo Qatar (Prepaid mobile)
Yes
3.

Are the terms of service presented in an understandable manner?

Ooredoo Qatar (Prepaid mobile)
Yes
Average100
1.

Are the company's terms of service easy to find?

Ooredoo Qatar (Postpaid mobile)
Yes
2.

Are the terms of service available in the primary language(s) spoken by users in the company's home jurisdiction?

Ooredoo Qatar (Postpaid mobile)
Yes
3.

Are the terms of service presented in an understandable manner?

Ooredoo Qatar (Postpaid mobile)
Yes
Average100
1.

Are the company's terms of service easy to find?

Ooredoo Qatar (Fixed-line broadband)
Partial
2.

Are the terms of service available in the primary language(s) spoken by users in the company's home jurisdiction?

Ooredoo Qatar (Fixed-line broadband)
Partial
3.

Are the terms of service presented in an understandable manner?

Ooredoo Qatar (Fixed-line broadband)
Yes
Average67
67%

Orange

F1a. Access to terms of service
1.

Are the company's terms of service easy to find?

Orange France (Prepaid mobile)
Yes
2.

Are the terms of service available in the primary language(s) spoken by users in the company's home jurisdiction?

Orange France (Prepaid mobile)
Yes
3.

Are the terms of service presented in an understandable manner?

Orange France (Prepaid mobile)
No
Average67
1.

Are the company's terms of service easy to find?

Orange France (Postpaid mobile)
Yes
2.

Are the terms of service available in the primary language(s) spoken by users in the company's home jurisdiction?

Orange France (Postpaid mobile)
Yes
3.

Are the terms of service presented in an understandable manner?

Orange France (Postpaid mobile)
No
Average67
1.

Are the company's terms of service easy to find?

Orange France (Fixed-line broadband)
Yes
2.

Are the terms of service available in the primary language(s) spoken by users in the company's home jurisdiction?

Orange France (Fixed-line broadband)
Yes
3.

Are the terms of service presented in an understandable manner?

Orange France (Fixed-line broadband)
No
Average67
83%

Telefónica

F1a. Access to terms of service
1.

Are the company's terms of service easy to find?

Movistar (Prepaid mobile)
Yes
2.

Are the terms of service available in the primary language(s) spoken by users in the company's home jurisdiction?

Movistar (Prepaid mobile)
Yes
3.

Are the terms of service presented in an understandable manner?

Movistar (Prepaid mobile)
Partial
Average83
1.

Are the company's terms of service easy to find?

Movistar (Postpaid mobile)
Yes
2.

Are the terms of service available in the primary language(s) spoken by users in the company's home jurisdiction?

Movistar (Postpaid mobile)
Yes
3.

Are the terms of service presented in an understandable manner?

Movistar (Postpaid mobile)
Partial
Average83
1.

Are the company's terms of service easy to find?

Movistar (Fixed-line broadband)
Yes
2.

Are the terms of service available in the primary language(s) spoken by users in the company's home jurisdiction?

Movistar (Fixed-line broadband)
Yes
3.

Are the terms of service presented in an understandable manner?

Movistar (Fixed-line broadband)
Partial
Average83
100%

Telenor

F1a. Access to terms of service
1.

Are the company's terms of service easy to find?

Telenor Norway (Prepaid mobile)
Yes
2.

Are the terms of service available in the primary language(s) spoken by users in the company's home jurisdiction?

Telenor Norway (Prepaid mobile)
Yes
3.

Are the terms of service presented in an understandable manner?

Telenor Norway (Prepaid mobile)
Yes
Average100
1.

Are the company's terms of service easy to find?

Telenor Norway (Postpaid mobile)
Yes
2.

Are the terms of service available in the primary language(s) spoken by users in the company's home jurisdiction?

Telenor Norway (Postpaid mobile)
Yes
3.

Are the terms of service presented in an understandable manner?

Telenor Norway (Postpaid mobile)
Yes
Average100
1.

Are the company's terms of service easy to find?

Telenor Norway (Fixed-line broadband)
Yes
2.

Are the terms of service available in the primary language(s) spoken by users in the company's home jurisdiction?

Telenor Norway (Fixed-line broadband)
Yes
3.

Are the terms of service presented in an understandable manner?

Telenor Norway (Fixed-line broadband)
Yes
Average100
83%

Vodafone

F1a. Access to terms of service
1.

Are the company's terms of service easy to find?

Vodafone UK (Prepaid mobile)
Partial
2.

Are the terms of service available in the primary language(s) spoken by users in the company's home jurisdiction?

Vodafone UK (Prepaid mobile)
Yes
3.

Are the terms of service presented in an understandable manner?

Vodafone UK (Prepaid mobile)
Yes
Average83
1.

Are the company's terms of service easy to find?

Vodafone UK (Postpaid mobile)
Partial
2.

Are the terms of service available in the primary language(s) spoken by users in the company's home jurisdiction?

Vodafone UK (Postpaid mobile)
Yes
3.

Are the terms of service presented in an understandable manner?

Vodafone UK (Postpaid mobile)
Yes
Average83
1.

Are the company's terms of service easy to find?

Vodafone UK (Fixed-line broadband)
Partial
2.

Are the terms of service available in the primary language(s) spoken by users in the company's home jurisdiction?

Vodafone UK (Fixed-line broadband)
Yes
3.

Are the terms of service presented in an understandable manner?

Vodafone UK (Fixed-line broadband)
Yes
Average83