F2a. Changes to terms of service

The company should clearly disclose that it directly notifies users when it changes its terms of service, prior to these changes coming into effect.

 
100%0%
81
Telefónica
50
América Móvil
38
Deutsche Telekom
31
Vodafone
25
AT&T
25
Telenor
13
Airtel
13
MTN
13
Ooredoo
13
Orange
0
Axiata
0
Etisalat
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25%

AT&T

F2a. Changes to terms of service
1.

Does the company clearly disclose that it directly notifies users about all changes to its terms of service?

AT&T (Prepaid mobile)
Partial
2.

Does the company clearly disclose how it will directly notify users of changes?

AT&T (Prepaid mobile)
Partial
3.

Does the company clearly disclose the timeframe within which it directly notifies users of changes prior to these changes coming into effect?

AT&T (Prepaid mobile)
No
4.

Does the company maintain a public archive or change log?

AT&T (Prepaid mobile)
No Disclosure
Average25
1.

Does the company clearly disclose that it directly notifies users about all changes to its terms of service?

AT&T (Postpaid mobile)
Partial
2.

Does the company clearly disclose how it will directly notify users of changes?

AT&T (Postpaid mobile)
Partial
3.

Does the company clearly disclose the timeframe within which it directly notifies users of changes prior to these changes coming into effect?

AT&T (Postpaid mobile)
No
4.

Does the company maintain a public archive or change log?

AT&T (Postpaid mobile)
No Disclosure
Average25
1.

Does the company clearly disclose that it directly notifies users about all changes to its terms of service?

AT&T (Fixed-line broadband)
Partial
2.

Does the company clearly disclose how it will directly notify users of changes?

AT&T (Fixed-line broadband)
Partial
3.

Does the company clearly disclose the timeframe within which it directly notifies users of changes prior to these changes coming into effect?

AT&T (Fixed-line broadband)
No
4.

Does the company maintain a public archive or change log?

AT&T (Fixed-line broadband)
No Disclosure
Average25
13%

Airtel

F2a. Changes to terms of service
1.

Does the company clearly disclose that it directly notifies users about all changes to its terms of service?

Airtel India (Prepaid mobile)
Partial
2.

Does the company clearly disclose how it will directly notify users of changes?

Airtel India (Prepaid mobile)
No Disclosure
3.

Does the company clearly disclose the timeframe within which it directly notifies users of changes prior to these changes coming into effect?

Airtel India (Prepaid mobile)
No Disclosure
4.

Does the company maintain a public archive or change log?

Airtel India (Prepaid mobile)
No Disclosure
Average13
1.

Does the company clearly disclose that it directly notifies users about all changes to its terms of service?

Airtel India (Postpaid mobile)
Partial
2.

Does the company clearly disclose how it will directly notify users of changes?

Airtel India (Postpaid mobile)
No Disclosure
3.

Does the company clearly disclose the timeframe within which it directly notifies users of changes prior to these changes coming into effect?

Airtel India (Postpaid mobile)
No Disclosure
4.

Does the company maintain a public archive or change log?

Airtel India (Postpaid mobile)
No Disclosure
Average13
1.

Does the company clearly disclose that it directly notifies users about all changes to its terms of service?

Airtel India (Fixed-line broadband)
Partial
2.

Does the company clearly disclose how it will directly notify users of changes?

Airtel India (Fixed-line broadband)
No Disclosure
3.

Does the company clearly disclose the timeframe within which it directly notifies users of changes prior to these changes coming into effect?

Airtel India (Fixed-line broadband)
No Disclosure
4.

Does the company maintain a public archive or change log?

Airtel India (Fixed-line broadband)
No Disclosure
Average13
50%

América Móvil

F2a. Changes to terms of service
1.

Does the company clearly disclose that it directly notifies users about all changes to its terms of service?

Telcel (Prepaid mobile)
Partial
2.

Does the company clearly disclose how it will directly notify users of changes?

Telcel (Prepaid mobile)
Partial
3.

Does the company clearly disclose the timeframe within which it directly notifies users of changes prior to these changes coming into effect?

Telcel (Prepaid mobile)
Partial
4.

Does the company maintain a public archive or change log?

Telcel (Prepaid mobile)
Partial
Average50
1.

Does the company clearly disclose that it directly notifies users about all changes to its terms of service?

Telcel (Postpaid mobile)
Partial
2.

Does the company clearly disclose how it will directly notify users of changes?

Telcel (Postpaid mobile)
Partial
3.

Does the company clearly disclose the timeframe within which it directly notifies users of changes prior to these changes coming into effect?

Telcel (Postpaid mobile)
Partial
4.

Does the company maintain a public archive or change log?

Telcel (Postpaid mobile)
Partial
Average50
0%

Axiata

F2a. Changes to terms of service
1.

Does the company clearly disclose that it directly notifies users about all changes to its terms of service?

Celcom (Prepaid mobile)
No
2.

Does the company clearly disclose how it will directly notify users of changes?

Celcom (Prepaid mobile)
No
3.

Does the company clearly disclose the timeframe within which it directly notifies users of changes prior to these changes coming into effect?

Celcom (Prepaid mobile)
No
4.

Does the company maintain a public archive or change log?

Celcom (Prepaid mobile)
No Disclosure
AverageNA
1.

Does the company clearly disclose that it directly notifies users about all changes to its terms of service?

Celcom (Postpaid mobile)
No
2.

Does the company clearly disclose how it will directly notify users of changes?

Celcom (Postpaid mobile)
No
3.

Does the company clearly disclose the timeframe within which it directly notifies users of changes prior to these changes coming into effect?

Celcom (Postpaid mobile)
No
4.

Does the company maintain a public archive or change log?

Celcom (Postpaid mobile)
No Disclosure
AverageNA
1.

Does the company clearly disclose that it directly notifies users about all changes to its terms of service?

Celcom (Fixed-line broadband)
No
2.

Does the company clearly disclose how it will directly notify users of changes?

Celcom (Fixed-line broadband)
No
3.

Does the company clearly disclose the timeframe within which it directly notifies users of changes prior to these changes coming into effect?

Celcom (Fixed-line broadband)
No
4.

Does the company maintain a public archive or change log?

Celcom (Fixed-line broadband)
No Disclosure
AverageNA
38%

Deutsche Telekom

F2a. Changes to terms of service
1.

Does the company clearly disclose that it directly notifies users about all changes to its terms of service?

Deutsche Telekom Germany (Prepaid mobile)
Partial
2.

Does the company clearly disclose how it will directly notify users of changes?

Deutsche Telekom Germany (Prepaid mobile)
Partial
3.

Does the company clearly disclose the timeframe within which it directly notifies users of changes prior to these changes coming into effect?

Deutsche Telekom Germany (Prepaid mobile)
Partial
4.

Does the company maintain a public archive or change log?

Deutsche Telekom Germany (Prepaid mobile)
No Disclosure
Average38
1.

Does the company clearly disclose that it directly notifies users about all changes to its terms of service?

Deutsche Telekom Germany (Postpaid mobile)
Partial
2.

Does the company clearly disclose how it will directly notify users of changes?

Deutsche Telekom Germany (Postpaid mobile)
Partial
3.

Does the company clearly disclose the timeframe within which it directly notifies users of changes prior to these changes coming into effect?

Deutsche Telekom Germany (Postpaid mobile)
Partial
4.

Does the company maintain a public archive or change log?

Deutsche Telekom Germany (Postpaid mobile)
No Disclosure
Average38
1.

Does the company clearly disclose that it directly notifies users about all changes to its terms of service?

Deutsche Telekom Germany (Fixed-line broadband)
Partial
2.

Does the company clearly disclose how it will directly notify users of changes?

Deutsche Telekom Germany (Fixed-line broadband)
Partial
3.

Does the company clearly disclose the timeframe within which it directly notifies users of changes prior to these changes coming into effect?

Deutsche Telekom Germany (Fixed-line broadband)
Partial
4.

Does the company maintain a public archive or change log?

Deutsche Telekom Germany (Fixed-line broadband)
No Disclosure
Average38
0%

Etisalat

F2a. Changes to terms of service
1.

Does the company clearly disclose that it directly notifies users about all changes to its terms of service?

Etisalat UAE (Prepaid mobile)
No
2.

Does the company clearly disclose how it will directly notify users of changes?

Etisalat UAE (Prepaid mobile)
No
3.

Does the company clearly disclose the timeframe within which it directly notifies users of changes prior to these changes coming into effect?

Etisalat UAE (Prepaid mobile)
No
4.

Does the company maintain a public archive or change log?

Etisalat UAE (Prepaid mobile)
No Disclosure
AverageNA
1.

Does the company clearly disclose that it directly notifies users about all changes to its terms of service?

Etisalat UAE (Postpaid mobile)
No
2.

Does the company clearly disclose how it will directly notify users of changes?

Etisalat UAE (Postpaid mobile)
No
3.

Does the company clearly disclose the timeframe within which it directly notifies users of changes prior to these changes coming into effect?

Etisalat UAE (Postpaid mobile)
No
4.

Does the company maintain a public archive or change log?

Etisalat UAE (Postpaid mobile)
No Disclosure
AverageNA
1.

Does the company clearly disclose that it directly notifies users about all changes to its terms of service?

Etisalat UAE (Fixed-line broadband)
No
2.

Does the company clearly disclose how it will directly notify users of changes?

Etisalat UAE (Fixed-line broadband)
No
3.

Does the company clearly disclose the timeframe within which it directly notifies users of changes prior to these changes coming into effect?

Etisalat UAE (Fixed-line broadband)
No
4.

Does the company maintain a public archive or change log?

Etisalat UAE (Fixed-line broadband)
No Disclosure
AverageNA
13%

MTN

F2a. Changes to terms of service
1.

Does the company clearly disclose that it directly notifies users about all changes to its terms of service?

MTN South Africa (Prepaid mobile)
Yes
2.

Does the company clearly disclose how it will directly notify users of changes?

MTN South Africa (Prepaid mobile)
No
3.

Does the company clearly disclose the timeframe within which it directly notifies users of changes prior to these changes coming into effect?

MTN South Africa (Prepaid mobile)
No
4.

Does the company maintain a public archive or change log?

MTN South Africa (Prepaid mobile)
No Disclosure
Average25
1.

Does the company clearly disclose that it directly notifies users about all changes to its terms of service?

MTN South Africa (Postpaid mobile)
Yes
2.

Does the company clearly disclose how it will directly notify users of changes?

MTN South Africa (Postpaid mobile)
No Disclosure
3.

Does the company clearly disclose the timeframe within which it directly notifies users of changes prior to these changes coming into effect?

MTN South Africa (Postpaid mobile)
No Disclosure
4.

Does the company maintain a public archive or change log?

MTN South Africa (Postpaid mobile)
No Disclosure
Average25
1.

Does the company clearly disclose that it directly notifies users about all changes to its terms of service?

MTN South Africa (Fixed-line broadband)
No
2.

Does the company clearly disclose how it will directly notify users of changes?

MTN South Africa (Fixed-line broadband)
No
3.

Does the company clearly disclose the timeframe within which it directly notifies users of changes prior to these changes coming into effect?

MTN South Africa (Fixed-line broadband)
No
4.

Does the company maintain a public archive or change log?

MTN South Africa (Fixed-line broadband)
No Disclosure
AverageNA
13%

Ooredoo

F2a. Changes to terms of service
1.

Does the company clearly disclose that it directly notifies users about all changes to its terms of service?

Ooredoo Qatar (Prepaid mobile)
Partial
2.

Does the company clearly disclose how it will directly notify users of changes?

Ooredoo Qatar (Prepaid mobile)
No Disclosure
3.

Does the company clearly disclose the timeframe within which it directly notifies users of changes prior to these changes coming into effect?

Ooredoo Qatar (Prepaid mobile)
No Disclosure
4.

Does the company maintain a public archive or change log?

Ooredoo Qatar (Prepaid mobile)
No Disclosure
Average13
1.

Does the company clearly disclose that it directly notifies users about all changes to its terms of service?

Ooredoo Qatar (Postpaid mobile)
Partial
2.

Does the company clearly disclose how it will directly notify users of changes?

Ooredoo Qatar (Postpaid mobile)
No Disclosure
3.

Does the company clearly disclose the timeframe within which it directly notifies users of changes prior to these changes coming into effect?

Ooredoo Qatar (Postpaid mobile)
No Disclosure
4.

Does the company maintain a public archive or change log?

Ooredoo Qatar (Postpaid mobile)
No Disclosure
Average13
1.

Does the company clearly disclose that it directly notifies users about all changes to its terms of service?

Ooredoo Qatar (Fixed-line broadband)
Partial
2.

Does the company clearly disclose how it will directly notify users of changes?

Ooredoo Qatar (Fixed-line broadband)
No Disclosure
3.

Does the company clearly disclose the timeframe within which it directly notifies users of changes prior to these changes coming into effect?

Ooredoo Qatar (Fixed-line broadband)
No Disclosure
4.

Does the company maintain a public archive or change log?

Ooredoo Qatar (Fixed-line broadband)
No Disclosure
Average13
13%

Orange

F2a. Changes to terms of service
1.

Does the company clearly disclose that it directly notifies users about all changes to its terms of service?

Orange France (Prepaid mobile)
No Disclosure
2.

Does the company clearly disclose how it will directly notify users of changes?

Orange France (Prepaid mobile)
No Disclosure
3.

Does the company clearly disclose the timeframe within which it directly notifies users of changes prior to these changes coming into effect?

Orange France (Prepaid mobile)
No Disclosure
4.

Does the company maintain a public archive or change log?

Orange France (Prepaid mobile)
No Disclosure
AverageNA
1.

Does the company clearly disclose that it directly notifies users about all changes to its terms of service?

Orange France (Postpaid mobile)
No Disclosure
2.

Does the company clearly disclose how it will directly notify users of changes?

Orange France (Postpaid mobile)
No Disclosure
3.

Does the company clearly disclose the timeframe within which it directly notifies users of changes prior to these changes coming into effect?

Orange France (Postpaid mobile)
No Disclosure
4.

Does the company maintain a public archive or change log?

Orange France (Postpaid mobile)
No Disclosure
AverageNA
1.

Does the company clearly disclose that it directly notifies users about all changes to its terms of service?

Orange France (Fixed-line broadband)
Partial
2.

Does the company clearly disclose how it will directly notify users of changes?

Orange France (Fixed-line broadband)
No Disclosure
3.

Does the company clearly disclose the timeframe within which it directly notifies users of changes prior to these changes coming into effect?

Orange France (Fixed-line broadband)
Partial
4.

Does the company maintain a public archive or change log?

Orange France (Fixed-line broadband)
No Disclosure
Average25
81%

Telefónica

F2a. Changes to terms of service
1.

Does the company clearly disclose that it directly notifies users about all changes to its terms of service?

Movistar (Prepaid mobile)
Yes
2.

Does the company clearly disclose how it will directly notify users of changes?

Movistar (Prepaid mobile)
No Disclosure
3.

Does the company clearly disclose the timeframe within which it directly notifies users of changes prior to these changes coming into effect?

Movistar (Prepaid mobile)
Yes
4.

Does the company maintain a public archive or change log?

Movistar (Prepaid mobile)
Yes
Average75
1.

Does the company clearly disclose that it directly notifies users about all changes to its terms of service?

Movistar (Postpaid mobile)
Yes
2.

Does the company clearly disclose how it will directly notify users of changes?

Movistar (Postpaid mobile)
No Disclosure
3.

Does the company clearly disclose the timeframe within which it directly notifies users of changes prior to these changes coming into effect?

Movistar (Postpaid mobile)
Yes
4.

Does the company maintain a public archive or change log?

Movistar (Postpaid mobile)
Yes
Average75
1.

Does the company clearly disclose that it directly notifies users about all changes to its terms of service?

Movistar (Fixed-line broadband)
Yes
2.

Does the company clearly disclose how it will directly notify users of changes?

Movistar (Fixed-line broadband)
Partial
3.

Does the company clearly disclose the timeframe within which it directly notifies users of changes prior to these changes coming into effect?

Movistar (Fixed-line broadband)
Yes
4.

Does the company maintain a public archive or change log?

Movistar (Fixed-line broadband)
Yes
Average88
25%

Telenor

F2a. Changes to terms of service
1.

Does the company clearly disclose that it directly notifies users about all changes to its terms of service?

Telenor Norway (Prepaid mobile)
Partial
2.

Does the company clearly disclose how it will directly notify users of changes?

Telenor Norway (Prepaid mobile)
No Disclosure
3.

Does the company clearly disclose the timeframe within which it directly notifies users of changes prior to these changes coming into effect?

Telenor Norway (Prepaid mobile)
Partial
4.

Does the company maintain a public archive or change log?

Telenor Norway (Prepaid mobile)
No Disclosure
Average25
1.

Does the company clearly disclose that it directly notifies users about all changes to its terms of service?

Telenor Norway (Postpaid mobile)
Partial
2.

Does the company clearly disclose how it will directly notify users of changes?

Telenor Norway (Postpaid mobile)
No Disclosure
3.

Does the company clearly disclose the timeframe within which it directly notifies users of changes prior to these changes coming into effect?

Telenor Norway (Postpaid mobile)
Partial
4.

Does the company maintain a public archive or change log?

Telenor Norway (Postpaid mobile)
No Disclosure
Average25
1.

Does the company clearly disclose that it directly notifies users about all changes to its terms of service?

Telenor Norway (Fixed-line broadband)
Partial
2.

Does the company clearly disclose how it will directly notify users of changes?

Telenor Norway (Fixed-line broadband)
No Disclosure
3.

Does the company clearly disclose the timeframe within which it directly notifies users of changes prior to these changes coming into effect?

Telenor Norway (Fixed-line broadband)
Partial
4.

Does the company maintain a public archive or change log?

Telenor Norway (Fixed-line broadband)
No Disclosure
Average25
31%

Vodafone

F2a. Changes to terms of service
1.

Does the company clearly disclose that it directly notifies users about all changes to its terms of service?

Vodafone UK (Prepaid mobile)
Partial
2.

Does the company clearly disclose how it will directly notify users of changes?

Vodafone UK (Prepaid mobile)
Partial
3.

Does the company clearly disclose the timeframe within which it directly notifies users of changes prior to these changes coming into effect?

Vodafone UK (Prepaid mobile)
Partial
4.

Does the company maintain a public archive or change log?

Vodafone UK (Prepaid mobile)
Partial
Average50
1.

Does the company clearly disclose that it directly notifies users about all changes to its terms of service?

Vodafone UK (Postpaid mobile)
Partial
2.

Does the company clearly disclose how it will directly notify users of changes?

Vodafone UK (Postpaid mobile)
No Disclosure
3.

Does the company clearly disclose the timeframe within which it directly notifies users of changes prior to these changes coming into effect?

Vodafone UK (Postpaid mobile)
No Disclosure
4.

Does the company maintain a public archive or change log?

Vodafone UK (Postpaid mobile)
Partial
Average25
1.

Does the company clearly disclose that it directly notifies users about all changes to its terms of service?

Vodafone UK (Fixed-line broadband)
Partial
2.

Does the company clearly disclose how it will directly notify users of changes?

Vodafone UK (Fixed-line broadband)
No Disclosure
3.

Does the company clearly disclose the timeframe within which it directly notifies users of changes prior to these changes coming into effect?

Vodafone UK (Fixed-line broadband)
No Disclosure
4.

Does the company maintain a public archive or change log?

Vodafone UK (Fixed-line broadband)
Partial
Average25