P3a. Collection of user information

The company should clearly disclose what user information it collects and how.

 
100%0%
100
Telefónica
83
Deutsche Telekom
50
Ooredoo
50
Orange
50
Telenor
50
Vodafone
33
Airtel
33
AT&T
33
Axiata
33
MTN
17
América Móvil
17
Etisalat
Select companies:
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33%

AT&T

P3a. Collection of user information
1.

Does the company clearly disclose what types of user information it collects?

AT&T (Prepaid mobile)
Partial
2.

For each type of user information the company collects, does the company clearly disclose how it collects that user information?

AT&T (Prepaid mobile)
Partial
3.

Does the company clearly disclose that it limits collection of user information to what is directly relevant and necessary to accomplish the purpose of its service?

AT&T (Prepaid mobile)
No Disclosure
4.

(For mobile ecosystems): Does the company clearly disclose that it evaluates whether the privacy policies of third-party apps made available through its app store disclose what user information the apps collect?

AT&T (Prepaid mobile)
NA
5.

(For mobile ecosystems): Does the company clearly disclose that it evaluates whether third-party apps made available through its app store limit collection of user information to what is directly relevant and necessary to accomplish the purpose of the app?

AT&T (Prepaid mobile)
NA
6.

(For personal digital assistant ecosystems): Does the company clearly disclose that it evaluates whether the privacy policies of third-party skills made available through its skill store disclose what user information the skills collect?

AT&T (Prepaid mobile)
NA
7.

(For personal digital assistant ecosystems): Does the company clearly disclose that it evaluates whether third-party skills made available through its skill store limit collection of user information to what is directly relevant and necessary to accomplish the purpose of the skill?

AT&T (Prepaid mobile)
NA
Average33
1.

Does the company clearly disclose what types of user information it collects?

AT&T (Postpaid mobile)
Partial
2.

For each type of user information the company collects, does the company clearly disclose how it collects that user information?

AT&T (Postpaid mobile)
Partial
3.

Does the company clearly disclose that it limits collection of user information to what is directly relevant and necessary to accomplish the purpose of its service?

AT&T (Postpaid mobile)
No Disclosure
4.

(For mobile ecosystems): Does the company clearly disclose that it evaluates whether the privacy policies of third-party apps made available through its app store disclose what user information the apps collect?

AT&T (Postpaid mobile)
NA
5.

(For mobile ecosystems): Does the company clearly disclose that it evaluates whether third-party apps made available through its app store limit collection of user information to what is directly relevant and necessary to accomplish the purpose of the app?

AT&T (Postpaid mobile)
NA
6.

(For personal digital assistant ecosystems): Does the company clearly disclose that it evaluates whether the privacy policies of third-party skills made available through its skill store disclose what user information the skills collect?

AT&T (Postpaid mobile)
NA
7.

(For personal digital assistant ecosystems): Does the company clearly disclose that it evaluates whether third-party skills made available through its skill store limit collection of user information to what is directly relevant and necessary to accomplish the purpose of the skill?

AT&T (Postpaid mobile)
NA
Average33
1.

Does the company clearly disclose what types of user information it collects?

AT&T (Fixed-line broadband)
Partial
2.

For each type of user information the company collects, does the company clearly disclose how it collects that user information?

AT&T (Fixed-line broadband)
Partial
3.

Does the company clearly disclose that it limits collection of user information to what is directly relevant and necessary to accomplish the purpose of its service?

AT&T (Fixed-line broadband)
No Disclosure
4.

(For mobile ecosystems): Does the company clearly disclose that it evaluates whether the privacy policies of third-party apps made available through its app store disclose what user information the apps collect?

AT&T (Fixed-line broadband)
NA
5.

(For mobile ecosystems): Does the company clearly disclose that it evaluates whether third-party apps made available through its app store limit collection of user information to what is directly relevant and necessary to accomplish the purpose of the app?

AT&T (Fixed-line broadband)
NA
6.

(For personal digital assistant ecosystems): Does the company clearly disclose that it evaluates whether the privacy policies of third-party skills made available through its skill store disclose what user information the skills collect?

AT&T (Fixed-line broadband)
NA
7.

(For personal digital assistant ecosystems): Does the company clearly disclose that it evaluates whether third-party skills made available through its skill store limit collection of user information to what is directly relevant and necessary to accomplish the purpose of the skill?

AT&T (Fixed-line broadband)
NA
Average33
33%

Airtel

P3a. Collection of user information
1.

Does the company clearly disclose what types of user information it collects?

Airtel India (Prepaid mobile)
Partial
2.

For each type of user information the company collects, does the company clearly disclose how it collects that user information?

Airtel India (Prepaid mobile)
Partial
3.

Does the company clearly disclose that it limits collection of user information to what is directly relevant and necessary to accomplish the purpose of its service?

Airtel India (Prepaid mobile)
No Disclosure
4.

(For mobile ecosystems): Does the company clearly disclose that it evaluates whether the privacy policies of third-party apps made available through its app store disclose what user information the apps collect?

Airtel India (Prepaid mobile)
NA
5.

(For mobile ecosystems): Does the company clearly disclose that it evaluates whether third-party apps made available through its app store limit collection of user information to what is directly relevant and necessary to accomplish the purpose of the app?

Airtel India (Prepaid mobile)
NA
6.

(For personal digital assistant ecosystems): Does the company clearly disclose that it evaluates whether the privacy policies of third-party skills made available through its skill store disclose what user information the skills collect?

Airtel India (Prepaid mobile)
NA
7.

(For personal digital assistant ecosystems): Does the company clearly disclose that it evaluates whether third-party skills made available through its skill store limit collection of user information to what is directly relevant and necessary to accomplish the purpose of the skill?

Airtel India (Prepaid mobile)
NA
Average33
1.

Does the company clearly disclose what types of user information it collects?

Airtel India (Postpaid mobile)
Partial
2.

For each type of user information the company collects, does the company clearly disclose how it collects that user information?

Airtel India (Postpaid mobile)
Partial
3.

Does the company clearly disclose that it limits collection of user information to what is directly relevant and necessary to accomplish the purpose of its service?

Airtel India (Postpaid mobile)
No Disclosure
4.

(For mobile ecosystems): Does the company clearly disclose that it evaluates whether the privacy policies of third-party apps made available through its app store disclose what user information the apps collect?

Airtel India (Postpaid mobile)
NA
5.

(For mobile ecosystems): Does the company clearly disclose that it evaluates whether third-party apps made available through its app store limit collection of user information to what is directly relevant and necessary to accomplish the purpose of the app?

Airtel India (Postpaid mobile)
NA
6.

(For personal digital assistant ecosystems): Does the company clearly disclose that it evaluates whether the privacy policies of third-party skills made available through its skill store disclose what user information the skills collect?

Airtel India (Postpaid mobile)
NA
7.

(For personal digital assistant ecosystems): Does the company clearly disclose that it evaluates whether third-party skills made available through its skill store limit collection of user information to what is directly relevant and necessary to accomplish the purpose of the skill?

Airtel India (Postpaid mobile)
NA
Average33
1.

Does the company clearly disclose what types of user information it collects?

Airtel India (Fixed-line broadband)
Partial
2.

For each type of user information the company collects, does the company clearly disclose how it collects that user information?

Airtel India (Fixed-line broadband)
Partial
3.

Does the company clearly disclose that it limits collection of user information to what is directly relevant and necessary to accomplish the purpose of its service?

Airtel India (Fixed-line broadband)
No Disclosure
4.

(For mobile ecosystems): Does the company clearly disclose that it evaluates whether the privacy policies of third-party apps made available through its app store disclose what user information the apps collect?

Airtel India (Fixed-line broadband)
NA
5.

(For mobile ecosystems): Does the company clearly disclose that it evaluates whether third-party apps made available through its app store limit collection of user information to what is directly relevant and necessary to accomplish the purpose of the app?

Airtel India (Fixed-line broadband)
NA
6.

(For personal digital assistant ecosystems): Does the company clearly disclose that it evaluates whether the privacy policies of third-party skills made available through its skill store disclose what user information the skills collect?

Airtel India (Fixed-line broadband)
NA
7.

(For personal digital assistant ecosystems): Does the company clearly disclose that it evaluates whether third-party skills made available through its skill store limit collection of user information to what is directly relevant and necessary to accomplish the purpose of the skill?

Airtel India (Fixed-line broadband)
NA
Average33
17%

América Móvil

P3a. Collection of user information
1.

Does the company clearly disclose what types of user information it collects?

Telcel (Prepaid mobile)
Partial
2.

For each type of user information the company collects, does the company clearly disclose how it collects that user information?

Telcel (Prepaid mobile)
No
3.

Does the company clearly disclose that it limits collection of user information to what is directly relevant and necessary to accomplish the purpose of its service?

Telcel (Prepaid mobile)
No
4.

(For mobile ecosystems): Does the company clearly disclose that it evaluates whether the privacy policies of third-party apps made available through its app store disclose what user information the apps collect?

Telcel (Prepaid mobile)
NA
5.

(For mobile ecosystems): Does the company clearly disclose that it evaluates whether third-party apps made available through its app store limit collection of user information to what is directly relevant and necessary to accomplish the purpose of the app?

Telcel (Prepaid mobile)
NA
6.

(For personal digital assistant ecosystems): Does the company clearly disclose that it evaluates whether the privacy policies of third-party skills made available through its skill store disclose what user information the skills collect?

Telcel (Prepaid mobile)
NA
7.

(For personal digital assistant ecosystems): Does the company clearly disclose that it evaluates whether third-party skills made available through its skill store limit collection of user information to what is directly relevant and necessary to accomplish the purpose of the skill?

Telcel (Prepaid mobile)
NA
Average17
1.

Does the company clearly disclose what types of user information it collects?

Telcel (Postpaid mobile)
Partial
2.

For each type of user information the company collects, does the company clearly disclose how it collects that user information?

Telcel (Postpaid mobile)
No
3.

Does the company clearly disclose that it limits collection of user information to what is directly relevant and necessary to accomplish the purpose of its service?

Telcel (Postpaid mobile)
No
4.

(For mobile ecosystems): Does the company clearly disclose that it evaluates whether the privacy policies of third-party apps made available through its app store disclose what user information the apps collect?

Telcel (Postpaid mobile)
NA
5.

(For mobile ecosystems): Does the company clearly disclose that it evaluates whether third-party apps made available through its app store limit collection of user information to what is directly relevant and necessary to accomplish the purpose of the app?

Telcel (Postpaid mobile)
NA
6.

(For personal digital assistant ecosystems): Does the company clearly disclose that it evaluates whether the privacy policies of third-party skills made available through its skill store disclose what user information the skills collect?

Telcel (Postpaid mobile)
NA
7.

(For personal digital assistant ecosystems): Does the company clearly disclose that it evaluates whether third-party skills made available through its skill store limit collection of user information to what is directly relevant and necessary to accomplish the purpose of the skill?

Telcel (Postpaid mobile)
NA
Average17
33%

Axiata

P3a. Collection of user information
1.

Does the company clearly disclose what types of user information it collects?

Celcom (Prepaid mobile)
Partial
2.

For each type of user information the company collects, does the company clearly disclose how it collects that user information?

Celcom (Prepaid mobile)
Partial
3.

Does the company clearly disclose that it limits collection of user information to what is directly relevant and necessary to accomplish the purpose of its service?

Celcom (Prepaid mobile)
No
4.

(For mobile ecosystems): Does the company clearly disclose that it evaluates whether the privacy policies of third-party apps made available through its app store disclose what user information the apps collect?

Celcom (Prepaid mobile)
NA
5.

(For mobile ecosystems): Does the company clearly disclose that it evaluates whether third-party apps made available through its app store limit collection of user information to what is directly relevant and necessary to accomplish the purpose of the app?

Celcom (Prepaid mobile)
NA
6.

(For personal digital assistant ecosystems): Does the company clearly disclose that it evaluates whether the privacy policies of third-party skills made available through its skill store disclose what user information the skills collect?

Celcom (Prepaid mobile)
NA
7.

(For personal digital assistant ecosystems): Does the company clearly disclose that it evaluates whether third-party skills made available through its skill store limit collection of user information to what is directly relevant and necessary to accomplish the purpose of the skill?

Celcom (Prepaid mobile)
NA
Average33
1.

Does the company clearly disclose what types of user information it collects?

Celcom (Postpaid mobile)
Partial
2.

For each type of user information the company collects, does the company clearly disclose how it collects that user information?

Celcom (Postpaid mobile)
Partial
3.

Does the company clearly disclose that it limits collection of user information to what is directly relevant and necessary to accomplish the purpose of its service?

Celcom (Postpaid mobile)
No
4.

(For mobile ecosystems): Does the company clearly disclose that it evaluates whether the privacy policies of third-party apps made available through its app store disclose what user information the apps collect?

Celcom (Postpaid mobile)
NA
5.

(For mobile ecosystems): Does the company clearly disclose that it evaluates whether third-party apps made available through its app store limit collection of user information to what is directly relevant and necessary to accomplish the purpose of the app?

Celcom (Postpaid mobile)
NA
6.

(For personal digital assistant ecosystems): Does the company clearly disclose that it evaluates whether the privacy policies of third-party skills made available through its skill store disclose what user information the skills collect?

Celcom (Postpaid mobile)
NA
7.

(For personal digital assistant ecosystems): Does the company clearly disclose that it evaluates whether third-party skills made available through its skill store limit collection of user information to what is directly relevant and necessary to accomplish the purpose of the skill?

Celcom (Postpaid mobile)
NA
Average33
1.

Does the company clearly disclose what types of user information it collects?

Celcom (Fixed-line broadband)
Partial
2.

For each type of user information the company collects, does the company clearly disclose how it collects that user information?

Celcom (Fixed-line broadband)
Partial
3.

Does the company clearly disclose that it limits collection of user information to what is directly relevant and necessary to accomplish the purpose of its service?

Celcom (Fixed-line broadband)
No
4.

(For mobile ecosystems): Does the company clearly disclose that it evaluates whether the privacy policies of third-party apps made available through its app store disclose what user information the apps collect?

Celcom (Fixed-line broadband)
NA
5.

(For mobile ecosystems): Does the company clearly disclose that it evaluates whether third-party apps made available through its app store limit collection of user information to what is directly relevant and necessary to accomplish the purpose of the app?

Celcom (Fixed-line broadband)
NA
6.

(For personal digital assistant ecosystems): Does the company clearly disclose that it evaluates whether the privacy policies of third-party skills made available through its skill store disclose what user information the skills collect?

Celcom (Fixed-line broadband)
NA
7.

(For personal digital assistant ecosystems): Does the company clearly disclose that it evaluates whether third-party skills made available through its skill store limit collection of user information to what is directly relevant and necessary to accomplish the purpose of the skill?

Celcom (Fixed-line broadband)
NA
Average33
83%

Deutsche Telekom

P3a. Collection of user information
1.

Does the company clearly disclose what types of user information it collects?

Deutsche Telekom Germany (Prepaid mobile)
Yes
2.

For each type of user information the company collects, does the company clearly disclose how it collects that user information?

Deutsche Telekom Germany (Prepaid mobile)
Partial
3.

Does the company clearly disclose that it limits collection of user information to what is directly relevant and necessary to accomplish the purpose of its service?

Deutsche Telekom Germany (Prepaid mobile)
Yes
4.

(For mobile ecosystems): Does the company clearly disclose that it evaluates whether the privacy policies of third-party apps made available through its app store disclose what user information the apps collect?

Deutsche Telekom Germany (Prepaid mobile)
NA
5.

(For mobile ecosystems): Does the company clearly disclose that it evaluates whether third-party apps made available through its app store limit collection of user information to what is directly relevant and necessary to accomplish the purpose of the app?

Deutsche Telekom Germany (Prepaid mobile)
NA
6.

(For personal digital assistant ecosystems): Does the company clearly disclose that it evaluates whether the privacy policies of third-party skills made available through its skill store disclose what user information the skills collect?

Deutsche Telekom Germany (Prepaid mobile)
NA
7.

(For personal digital assistant ecosystems): Does the company clearly disclose that it evaluates whether third-party skills made available through its skill store limit collection of user information to what is directly relevant and necessary to accomplish the purpose of the skill?

Deutsche Telekom Germany (Prepaid mobile)
NA
Average83
1.

Does the company clearly disclose what types of user information it collects?

Deutsche Telekom Germany (Postpaid mobile)
Yes
2.

For each type of user information the company collects, does the company clearly disclose how it collects that user information?

Deutsche Telekom Germany (Postpaid mobile)
Partial
3.

Does the company clearly disclose that it limits collection of user information to what is directly relevant and necessary to accomplish the purpose of its service?

Deutsche Telekom Germany (Postpaid mobile)
Yes
4.

(For mobile ecosystems): Does the company clearly disclose that it evaluates whether the privacy policies of third-party apps made available through its app store disclose what user information the apps collect?

Deutsche Telekom Germany (Postpaid mobile)
NA
5.

(For mobile ecosystems): Does the company clearly disclose that it evaluates whether third-party apps made available through its app store limit collection of user information to what is directly relevant and necessary to accomplish the purpose of the app?

Deutsche Telekom Germany (Postpaid mobile)
NA
6.

(For personal digital assistant ecosystems): Does the company clearly disclose that it evaluates whether the privacy policies of third-party skills made available through its skill store disclose what user information the skills collect?

Deutsche Telekom Germany (Postpaid mobile)
NA
7.

(For personal digital assistant ecosystems): Does the company clearly disclose that it evaluates whether third-party skills made available through its skill store limit collection of user information to what is directly relevant and necessary to accomplish the purpose of the skill?

Deutsche Telekom Germany (Postpaid mobile)
NA
Average83
1.

Does the company clearly disclose what types of user information it collects?

Deutsche Telekom Germany (Fixed-line broadband)
Yes
2.

For each type of user information the company collects, does the company clearly disclose how it collects that user information?

Deutsche Telekom Germany (Fixed-line broadband)
Partial
3.

Does the company clearly disclose that it limits collection of user information to what is directly relevant and necessary to accomplish the purpose of its service?

Deutsche Telekom Germany (Fixed-line broadband)
Yes
4.

(For mobile ecosystems): Does the company clearly disclose that it evaluates whether the privacy policies of third-party apps made available through its app store disclose what user information the apps collect?

Deutsche Telekom Germany (Fixed-line broadband)
NA
5.

(For mobile ecosystems): Does the company clearly disclose that it evaluates whether third-party apps made available through its app store limit collection of user information to what is directly relevant and necessary to accomplish the purpose of the app?

Deutsche Telekom Germany (Fixed-line broadband)
NA
6.

(For personal digital assistant ecosystems): Does the company clearly disclose that it evaluates whether the privacy policies of third-party skills made available through its skill store disclose what user information the skills collect?

Deutsche Telekom Germany (Fixed-line broadband)
NA
7.

(For personal digital assistant ecosystems): Does the company clearly disclose that it evaluates whether third-party skills made available through its skill store limit collection of user information to what is directly relevant and necessary to accomplish the purpose of the skill?

Deutsche Telekom Germany (Fixed-line broadband)
NA
Average83
17%

Etisalat

P3a. Collection of user information
1.

Does the company clearly disclose what types of user information it collects?

Etisalat UAE (Prepaid mobile)
Partial
2.

For each type of user information the company collects, does the company clearly disclose how it collects that user information?

Etisalat UAE (Prepaid mobile)
No Disclosure
3.

Does the company clearly disclose that it limits collection of user information to what is directly relevant and necessary to accomplish the purpose of its service?

Etisalat UAE (Prepaid mobile)
No Disclosure
4.

(For mobile ecosystems): Does the company clearly disclose that it evaluates whether the privacy policies of third-party apps made available through its app store disclose what user information the apps collect?

Etisalat UAE (Prepaid mobile)
NA
5.

(For mobile ecosystems): Does the company clearly disclose that it evaluates whether third-party apps made available through its app store limit collection of user information to what is directly relevant and necessary to accomplish the purpose of the app?

Etisalat UAE (Prepaid mobile)
NA
6.

(For personal digital assistant ecosystems): Does the company clearly disclose that it evaluates whether the privacy policies of third-party skills made available through its skill store disclose what user information the skills collect?

Etisalat UAE (Prepaid mobile)
NA
7.

(For personal digital assistant ecosystems): Does the company clearly disclose that it evaluates whether third-party skills made available through its skill store limit collection of user information to what is directly relevant and necessary to accomplish the purpose of the skill?

Etisalat UAE (Prepaid mobile)
NA
Average17
1.

Does the company clearly disclose what types of user information it collects?

Etisalat UAE (Postpaid mobile)
Partial
2.

For each type of user information the company collects, does the company clearly disclose how it collects that user information?

Etisalat UAE (Postpaid mobile)
No Disclosure
3.

Does the company clearly disclose that it limits collection of user information to what is directly relevant and necessary to accomplish the purpose of its service?

Etisalat UAE (Postpaid mobile)
No Disclosure
4.

(For mobile ecosystems): Does the company clearly disclose that it evaluates whether the privacy policies of third-party apps made available through its app store disclose what user information the apps collect?

Etisalat UAE (Postpaid mobile)
NA
5.

(For mobile ecosystems): Does the company clearly disclose that it evaluates whether third-party apps made available through its app store limit collection of user information to what is directly relevant and necessary to accomplish the purpose of the app?

Etisalat UAE (Postpaid mobile)
NA
6.

(For personal digital assistant ecosystems): Does the company clearly disclose that it evaluates whether the privacy policies of third-party skills made available through its skill store disclose what user information the skills collect?

Etisalat UAE (Postpaid mobile)
NA
7.

(For personal digital assistant ecosystems): Does the company clearly disclose that it evaluates whether third-party skills made available through its skill store limit collection of user information to what is directly relevant and necessary to accomplish the purpose of the skill?

Etisalat UAE (Postpaid mobile)
NA
Average17
1.

Does the company clearly disclose what types of user information it collects?

Etisalat UAE (Fixed-line broadband)
Partial
2.

For each type of user information the company collects, does the company clearly disclose how it collects that user information?

Etisalat UAE (Fixed-line broadband)
No Disclosure
3.

Does the company clearly disclose that it limits collection of user information to what is directly relevant and necessary to accomplish the purpose of its service?

Etisalat UAE (Fixed-line broadband)
No Disclosure
4.

(For mobile ecosystems): Does the company clearly disclose that it evaluates whether the privacy policies of third-party apps made available through its app store disclose what user information the apps collect?

Etisalat UAE (Fixed-line broadband)
NA
5.

(For mobile ecosystems): Does the company clearly disclose that it evaluates whether third-party apps made available through its app store limit collection of user information to what is directly relevant and necessary to accomplish the purpose of the app?

Etisalat UAE (Fixed-line broadband)
NA
6.

(For personal digital assistant ecosystems): Does the company clearly disclose that it evaluates whether the privacy policies of third-party skills made available through its skill store disclose what user information the skills collect?

Etisalat UAE (Fixed-line broadband)
NA
7.

(For personal digital assistant ecosystems): Does the company clearly disclose that it evaluates whether third-party skills made available through its skill store limit collection of user information to what is directly relevant and necessary to accomplish the purpose of the skill?

Etisalat UAE (Fixed-line broadband)
NA
Average17
33%

MTN

P3a. Collection of user information
1.

Does the company clearly disclose what types of user information it collects?

MTN South Africa (Prepaid mobile)
Partial
2.

For each type of user information the company collects, does the company clearly disclose how it collects that user information?

MTN South Africa (Prepaid mobile)
Partial
3.

Does the company clearly disclose that it limits collection of user information to what is directly relevant and necessary to accomplish the purpose of its service?

MTN South Africa (Prepaid mobile)
No Disclosure
4.

(For mobile ecosystems): Does the company clearly disclose that it evaluates whether the privacy policies of third-party apps made available through its app store disclose what user information the apps collect?

MTN South Africa (Prepaid mobile)
NA
5.

(For mobile ecosystems): Does the company clearly disclose that it evaluates whether third-party apps made available through its app store limit collection of user information to what is directly relevant and necessary to accomplish the purpose of the app?

MTN South Africa (Prepaid mobile)
NA
6.

(For personal digital assistant ecosystems): Does the company clearly disclose that it evaluates whether the privacy policies of third-party skills made available through its skill store disclose what user information the skills collect?

MTN South Africa (Prepaid mobile)
NA
7.

(For personal digital assistant ecosystems): Does the company clearly disclose that it evaluates whether third-party skills made available through its skill store limit collection of user information to what is directly relevant and necessary to accomplish the purpose of the skill?

MTN South Africa (Prepaid mobile)
NA
Average33
1.

Does the company clearly disclose what types of user information it collects?

MTN South Africa (Postpaid mobile)
Partial
2.

For each type of user information the company collects, does the company clearly disclose how it collects that user information?

MTN South Africa (Postpaid mobile)
Partial
3.

Does the company clearly disclose that it limits collection of user information to what is directly relevant and necessary to accomplish the purpose of its service?

MTN South Africa (Postpaid mobile)
No Disclosure
4.

(For mobile ecosystems): Does the company clearly disclose that it evaluates whether the privacy policies of third-party apps made available through its app store disclose what user information the apps collect?

MTN South Africa (Postpaid mobile)
NA
5.

(For mobile ecosystems): Does the company clearly disclose that it evaluates whether third-party apps made available through its app store limit collection of user information to what is directly relevant and necessary to accomplish the purpose of the app?

MTN South Africa (Postpaid mobile)
NA
6.

(For personal digital assistant ecosystems): Does the company clearly disclose that it evaluates whether the privacy policies of third-party skills made available through its skill store disclose what user information the skills collect?

MTN South Africa (Postpaid mobile)
NA
7.

(For personal digital assistant ecosystems): Does the company clearly disclose that it evaluates whether third-party skills made available through its skill store limit collection of user information to what is directly relevant and necessary to accomplish the purpose of the skill?

MTN South Africa (Postpaid mobile)
NA
Average33
1.

Does the company clearly disclose what types of user information it collects?

MTN South Africa (Fixed-line broadband)
Partial
2.

For each type of user information the company collects, does the company clearly disclose how it collects that user information?

MTN South Africa (Fixed-line broadband)
Partial
3.

Does the company clearly disclose that it limits collection of user information to what is directly relevant and necessary to accomplish the purpose of its service?

MTN South Africa (Fixed-line broadband)
No Disclosure
4.

(For mobile ecosystems): Does the company clearly disclose that it evaluates whether the privacy policies of third-party apps made available through its app store disclose what user information the apps collect?

MTN South Africa (Fixed-line broadband)
NA
5.

(For mobile ecosystems): Does the company clearly disclose that it evaluates whether third-party apps made available through its app store limit collection of user information to what is directly relevant and necessary to accomplish the purpose of the app?

MTN South Africa (Fixed-line broadband)
NA
6.

(For personal digital assistant ecosystems): Does the company clearly disclose that it evaluates whether the privacy policies of third-party skills made available through its skill store disclose what user information the skills collect?

MTN South Africa (Fixed-line broadband)
NA
7.

(For personal digital assistant ecosystems): Does the company clearly disclose that it evaluates whether third-party skills made available through its skill store limit collection of user information to what is directly relevant and necessary to accomplish the purpose of the skill?

MTN South Africa (Fixed-line broadband)
NA
Average33
50%

Ooredoo

P3a. Collection of user information
1.

Does the company clearly disclose what types of user information it collects?

Ooredoo Qatar (Prepaid mobile)
Yes
2.

For each type of user information the company collects, does the company clearly disclose how it collects that user information?

Ooredoo Qatar (Prepaid mobile)
Partial
3.

Does the company clearly disclose that it limits collection of user information to what is directly relevant and necessary to accomplish the purpose of its service?

Ooredoo Qatar (Prepaid mobile)
No Disclosure
4.

(For mobile ecosystems): Does the company clearly disclose that it evaluates whether the privacy policies of third-party apps made available through its app store disclose what user information the apps collect?

Ooredoo Qatar (Prepaid mobile)
NA
5.

(For mobile ecosystems): Does the company clearly disclose that it evaluates whether third-party apps made available through its app store limit collection of user information to what is directly relevant and necessary to accomplish the purpose of the app?

Ooredoo Qatar (Prepaid mobile)
NA
6.

(For personal digital assistant ecosystems): Does the company clearly disclose that it evaluates whether the privacy policies of third-party skills made available through its skill store disclose what user information the skills collect?

Ooredoo Qatar (Prepaid mobile)
NA
7.

(For personal digital assistant ecosystems): Does the company clearly disclose that it evaluates whether third-party skills made available through its skill store limit collection of user information to what is directly relevant and necessary to accomplish the purpose of the skill?

Ooredoo Qatar (Prepaid mobile)
NA
Average50
1.

Does the company clearly disclose what types of user information it collects?

Ooredoo Qatar (Postpaid mobile)
Yes
2.

For each type of user information the company collects, does the company clearly disclose how it collects that user information?

Ooredoo Qatar (Postpaid mobile)
Partial
3.

Does the company clearly disclose that it limits collection of user information to what is directly relevant and necessary to accomplish the purpose of its service?

Ooredoo Qatar (Postpaid mobile)
No Disclosure
4.

(For mobile ecosystems): Does the company clearly disclose that it evaluates whether the privacy policies of third-party apps made available through its app store disclose what user information the apps collect?

Ooredoo Qatar (Postpaid mobile)
NA
5.

(For mobile ecosystems): Does the company clearly disclose that it evaluates whether third-party apps made available through its app store limit collection of user information to what is directly relevant and necessary to accomplish the purpose of the app?

Ooredoo Qatar (Postpaid mobile)
NA
6.

(For personal digital assistant ecosystems): Does the company clearly disclose that it evaluates whether the privacy policies of third-party skills made available through its skill store disclose what user information the skills collect?

Ooredoo Qatar (Postpaid mobile)
NA
7.

(For personal digital assistant ecosystems): Does the company clearly disclose that it evaluates whether third-party skills made available through its skill store limit collection of user information to what is directly relevant and necessary to accomplish the purpose of the skill?

Ooredoo Qatar (Postpaid mobile)
NA
Average50
1.

Does the company clearly disclose what types of user information it collects?

Ooredoo Qatar (Fixed-line broadband)
Yes
2.

For each type of user information the company collects, does the company clearly disclose how it collects that user information?

Ooredoo Qatar (Fixed-line broadband)
Partial
3.

Does the company clearly disclose that it limits collection of user information to what is directly relevant and necessary to accomplish the purpose of its service?

Ooredoo Qatar (Fixed-line broadband)
No Disclosure
4.

(For mobile ecosystems): Does the company clearly disclose that it evaluates whether the privacy policies of third-party apps made available through its app store disclose what user information the apps collect?

Ooredoo Qatar (Fixed-line broadband)
NA
5.

(For mobile ecosystems): Does the company clearly disclose that it evaluates whether third-party apps made available through its app store limit collection of user information to what is directly relevant and necessary to accomplish the purpose of the app?

Ooredoo Qatar (Fixed-line broadband)
NA
6.

(For personal digital assistant ecosystems): Does the company clearly disclose that it evaluates whether the privacy policies of third-party skills made available through its skill store disclose what user information the skills collect?

Ooredoo Qatar (Fixed-line broadband)
NA
7.

(For personal digital assistant ecosystems): Does the company clearly disclose that it evaluates whether third-party skills made available through its skill store limit collection of user information to what is directly relevant and necessary to accomplish the purpose of the skill?

Ooredoo Qatar (Fixed-line broadband)
NA
Average50
50%

Orange

P3a. Collection of user information
1.

Does the company clearly disclose what types of user information it collects?

Orange France (Prepaid mobile)
Yes
2.

For each type of user information the company collects, does the company clearly disclose how it collects that user information?

Orange France (Prepaid mobile)
Partial
3.

Does the company clearly disclose that it limits collection of user information to what is directly relevant and necessary to accomplish the purpose of its service?

Orange France (Prepaid mobile)
No Disclosure
4.

(For mobile ecosystems): Does the company clearly disclose that it evaluates whether the privacy policies of third-party apps made available through its app store disclose what user information the apps collect?

Orange France (Prepaid mobile)
NA
5.

(For mobile ecosystems): Does the company clearly disclose that it evaluates whether third-party apps made available through its app store limit collection of user information to what is directly relevant and necessary to accomplish the purpose of the app?

Orange France (Prepaid mobile)
NA
6.

(For personal digital assistant ecosystems): Does the company clearly disclose that it evaluates whether the privacy policies of third-party skills made available through its skill store disclose what user information the skills collect?

Orange France (Prepaid mobile)
NA
7.

(For personal digital assistant ecosystems): Does the company clearly disclose that it evaluates whether third-party skills made available through its skill store limit collection of user information to what is directly relevant and necessary to accomplish the purpose of the skill?

Orange France (Prepaid mobile)
NA
Average50
1.

Does the company clearly disclose what types of user information it collects?

Orange France (Postpaid mobile)
Yes
2.

For each type of user information the company collects, does the company clearly disclose how it collects that user information?

Orange France (Postpaid mobile)
Partial
3.

Does the company clearly disclose that it limits collection of user information to what is directly relevant and necessary to accomplish the purpose of its service?

Orange France (Postpaid mobile)
No Disclosure
4.

(For mobile ecosystems): Does the company clearly disclose that it evaluates whether the privacy policies of third-party apps made available through its app store disclose what user information the apps collect?

Orange France (Postpaid mobile)
NA
5.

(For mobile ecosystems): Does the company clearly disclose that it evaluates whether third-party apps made available through its app store limit collection of user information to what is directly relevant and necessary to accomplish the purpose of the app?

Orange France (Postpaid mobile)
NA
6.

(For personal digital assistant ecosystems): Does the company clearly disclose that it evaluates whether the privacy policies of third-party skills made available through its skill store disclose what user information the skills collect?

Orange France (Postpaid mobile)
NA
7.

(For personal digital assistant ecosystems): Does the company clearly disclose that it evaluates whether third-party skills made available through its skill store limit collection of user information to what is directly relevant and necessary to accomplish the purpose of the skill?

Orange France (Postpaid mobile)
NA
Average50
1.

Does the company clearly disclose what types of user information it collects?

Orange France (Fixed-line broadband)
Yes
2.

For each type of user information the company collects, does the company clearly disclose how it collects that user information?

Orange France (Fixed-line broadband)
Partial
3.

Does the company clearly disclose that it limits collection of user information to what is directly relevant and necessary to accomplish the purpose of its service?

Orange France (Fixed-line broadband)
No Disclosure
4.

(For mobile ecosystems): Does the company clearly disclose that it evaluates whether the privacy policies of third-party apps made available through its app store disclose what user information the apps collect?

Orange France (Fixed-line broadband)
NA
5.

(For mobile ecosystems): Does the company clearly disclose that it evaluates whether third-party apps made available through its app store limit collection of user information to what is directly relevant and necessary to accomplish the purpose of the app?

Orange France (Fixed-line broadband)
NA
6.

(For personal digital assistant ecosystems): Does the company clearly disclose that it evaluates whether the privacy policies of third-party skills made available through its skill store disclose what user information the skills collect?

Orange France (Fixed-line broadband)
NA
7.

(For personal digital assistant ecosystems): Does the company clearly disclose that it evaluates whether third-party skills made available through its skill store limit collection of user information to what is directly relevant and necessary to accomplish the purpose of the skill?

Orange France (Fixed-line broadband)
NA
Average50
100%

Telefónica

P3a. Collection of user information
1.

Does the company clearly disclose what types of user information it collects?

Movistar (Prepaid mobile)
Yes
2.

For each type of user information the company collects, does the company clearly disclose how it collects that user information?

Movistar (Prepaid mobile)
Yes
3.

Does the company clearly disclose that it limits collection of user information to what is directly relevant and necessary to accomplish the purpose of its service?

Movistar (Prepaid mobile)
Yes
4.

(For mobile ecosystems): Does the company clearly disclose that it evaluates whether the privacy policies of third-party apps made available through its app store disclose what user information the apps collect?

Movistar (Prepaid mobile)
NA
5.

(For mobile ecosystems): Does the company clearly disclose that it evaluates whether third-party apps made available through its app store limit collection of user information to what is directly relevant and necessary to accomplish the purpose of the app?

Movistar (Prepaid mobile)
NA
6.

(For personal digital assistant ecosystems): Does the company clearly disclose that it evaluates whether the privacy policies of third-party skills made available through its skill store disclose what user information the skills collect?

Movistar (Prepaid mobile)
NA
7.

(For personal digital assistant ecosystems): Does the company clearly disclose that it evaluates whether third-party skills made available through its skill store limit collection of user information to what is directly relevant and necessary to accomplish the purpose of the skill?

Movistar (Prepaid mobile)
NA
Average100
1.

Does the company clearly disclose what types of user information it collects?

Movistar (Postpaid mobile)
Yes
2.

For each type of user information the company collects, does the company clearly disclose how it collects that user information?

Movistar (Postpaid mobile)
Yes
3.

Does the company clearly disclose that it limits collection of user information to what is directly relevant and necessary to accomplish the purpose of its service?

Movistar (Postpaid mobile)
Yes
4.

(For mobile ecosystems): Does the company clearly disclose that it evaluates whether the privacy policies of third-party apps made available through its app store disclose what user information the apps collect?

Movistar (Postpaid mobile)
NA
5.

(For mobile ecosystems): Does the company clearly disclose that it evaluates whether third-party apps made available through its app store limit collection of user information to what is directly relevant and necessary to accomplish the purpose of the app?

Movistar (Postpaid mobile)
NA
6.

(For personal digital assistant ecosystems): Does the company clearly disclose that it evaluates whether the privacy policies of third-party skills made available through its skill store disclose what user information the skills collect?

Movistar (Postpaid mobile)
NA
7.

(For personal digital assistant ecosystems): Does the company clearly disclose that it evaluates whether third-party skills made available through its skill store limit collection of user information to what is directly relevant and necessary to accomplish the purpose of the skill?

Movistar (Postpaid mobile)
NA
Average100
1.

Does the company clearly disclose what types of user information it collects?

Movistar (Fixed-line broadband)
Yes
2.

For each type of user information the company collects, does the company clearly disclose how it collects that user information?

Movistar (Fixed-line broadband)
Yes
3.

Does the company clearly disclose that it limits collection of user information to what is directly relevant and necessary to accomplish the purpose of its service?

Movistar (Fixed-line broadband)
Yes
4.

(For mobile ecosystems): Does the company clearly disclose that it evaluates whether the privacy policies of third-party apps made available through its app store disclose what user information the apps collect?

Movistar (Fixed-line broadband)
NA
5.

(For mobile ecosystems): Does the company clearly disclose that it evaluates whether third-party apps made available through its app store limit collection of user information to what is directly relevant and necessary to accomplish the purpose of the app?

Movistar (Fixed-line broadband)
NA
6.

(For personal digital assistant ecosystems): Does the company clearly disclose that it evaluates whether the privacy policies of third-party skills made available through its skill store disclose what user information the skills collect?

Movistar (Fixed-line broadband)
NA
7.

(For personal digital assistant ecosystems): Does the company clearly disclose that it evaluates whether third-party skills made available through its skill store limit collection of user information to what is directly relevant and necessary to accomplish the purpose of the skill?

Movistar (Fixed-line broadband)
NA
Average100
50%

Telenor

P3a. Collection of user information
1.

Does the company clearly disclose what types of user information it collects?

Telenor Norway (Prepaid mobile)
Yes
2.

For each type of user information the company collects, does the company clearly disclose how it collects that user information?

Telenor Norway (Prepaid mobile)
Partial
3.

Does the company clearly disclose that it limits collection of user information to what is directly relevant and necessary to accomplish the purpose of its service?

Telenor Norway (Prepaid mobile)
No Disclosure
4.

(For mobile ecosystems): Does the company clearly disclose that it evaluates whether the privacy policies of third-party apps made available through its app store disclose what user information the apps collect?

Telenor Norway (Prepaid mobile)
NA
5.

(For mobile ecosystems): Does the company clearly disclose that it evaluates whether third-party apps made available through its app store limit collection of user information to what is directly relevant and necessary to accomplish the purpose of the app?

Telenor Norway (Prepaid mobile)
NA
6.

(For personal digital assistant ecosystems): Does the company clearly disclose that it evaluates whether the privacy policies of third-party skills made available through its skill store disclose what user information the skills collect?

Telenor Norway (Prepaid mobile)
NA
7.

(For personal digital assistant ecosystems): Does the company clearly disclose that it evaluates whether third-party skills made available through its skill store limit collection of user information to what is directly relevant and necessary to accomplish the purpose of the skill?

Telenor Norway (Prepaid mobile)
NA
Average50
1.

Does the company clearly disclose what types of user information it collects?

Telenor Norway (Postpaid mobile)
Yes
2.

For each type of user information the company collects, does the company clearly disclose how it collects that user information?

Telenor Norway (Postpaid mobile)
Partial
3.

Does the company clearly disclose that it limits collection of user information to what is directly relevant and necessary to accomplish the purpose of its service?

Telenor Norway (Postpaid mobile)
No Disclosure
4.

(For mobile ecosystems): Does the company clearly disclose that it evaluates whether the privacy policies of third-party apps made available through its app store disclose what user information the apps collect?

Telenor Norway (Postpaid mobile)
NA
5.

(For mobile ecosystems): Does the company clearly disclose that it evaluates whether third-party apps made available through its app store limit collection of user information to what is directly relevant and necessary to accomplish the purpose of the app?

Telenor Norway (Postpaid mobile)
NA
6.

(For personal digital assistant ecosystems): Does the company clearly disclose that it evaluates whether the privacy policies of third-party skills made available through its skill store disclose what user information the skills collect?

Telenor Norway (Postpaid mobile)
NA
7.

(For personal digital assistant ecosystems): Does the company clearly disclose that it evaluates whether third-party skills made available through its skill store limit collection of user information to what is directly relevant and necessary to accomplish the purpose of the skill?

Telenor Norway (Postpaid mobile)
NA
Average50
1.

Does the company clearly disclose what types of user information it collects?

Telenor Norway (Fixed-line broadband)
Yes
2.

For each type of user information the company collects, does the company clearly disclose how it collects that user information?

Telenor Norway (Fixed-line broadband)
Partial
3.

Does the company clearly disclose that it limits collection of user information to what is directly relevant and necessary to accomplish the purpose of its service?

Telenor Norway (Fixed-line broadband)
No Disclosure
4.

(For mobile ecosystems): Does the company clearly disclose that it evaluates whether the privacy policies of third-party apps made available through its app store disclose what user information the apps collect?

Telenor Norway (Fixed-line broadband)
NA
5.

(For mobile ecosystems): Does the company clearly disclose that it evaluates whether third-party apps made available through its app store limit collection of user information to what is directly relevant and necessary to accomplish the purpose of the app?

Telenor Norway (Fixed-line broadband)
NA
6.

(For personal digital assistant ecosystems): Does the company clearly disclose that it evaluates whether the privacy policies of third-party skills made available through its skill store disclose what user information the skills collect?

Telenor Norway (Fixed-line broadband)
NA
7.

(For personal digital assistant ecosystems): Does the company clearly disclose that it evaluates whether third-party skills made available through its skill store limit collection of user information to what is directly relevant and necessary to accomplish the purpose of the skill?

Telenor Norway (Fixed-line broadband)
NA
Average50
50%

Vodafone

P3a. Collection of user information
1.

Does the company clearly disclose what types of user information it collects?

Vodafone UK (Prepaid mobile)
Yes
2.

For each type of user information the company collects, does the company clearly disclose how it collects that user information?

Vodafone UK (Prepaid mobile)
Partial
3.

Does the company clearly disclose that it limits collection of user information to what is directly relevant and necessary to accomplish the purpose of its service?

Vodafone UK (Prepaid mobile)
No Disclosure
4.

(For mobile ecosystems): Does the company clearly disclose that it evaluates whether the privacy policies of third-party apps made available through its app store disclose what user information the apps collect?

Vodafone UK (Prepaid mobile)
NA
5.

(For mobile ecosystems): Does the company clearly disclose that it evaluates whether third-party apps made available through its app store limit collection of user information to what is directly relevant and necessary to accomplish the purpose of the app?

Vodafone UK (Prepaid mobile)
NA
6.

(For personal digital assistant ecosystems): Does the company clearly disclose that it evaluates whether the privacy policies of third-party skills made available through its skill store disclose what user information the skills collect?

Vodafone UK (Prepaid mobile)
NA
7.

(For personal digital assistant ecosystems): Does the company clearly disclose that it evaluates whether third-party skills made available through its skill store limit collection of user information to what is directly relevant and necessary to accomplish the purpose of the skill?

Vodafone UK (Prepaid mobile)
NA
Average50
1.

Does the company clearly disclose what types of user information it collects?

Vodafone UK (Postpaid mobile)
Yes
2.

For each type of user information the company collects, does the company clearly disclose how it collects that user information?

Vodafone UK (Postpaid mobile)
Partial
3.

Does the company clearly disclose that it limits collection of user information to what is directly relevant and necessary to accomplish the purpose of its service?

Vodafone UK (Postpaid mobile)
No Disclosure
4.

(For mobile ecosystems): Does the company clearly disclose that it evaluates whether the privacy policies of third-party apps made available through its app store disclose what user information the apps collect?

Vodafone UK (Postpaid mobile)
NA
5.

(For mobile ecosystems): Does the company clearly disclose that it evaluates whether third-party apps made available through its app store limit collection of user information to what is directly relevant and necessary to accomplish the purpose of the app?

Vodafone UK (Postpaid mobile)
NA
6.

(For personal digital assistant ecosystems): Does the company clearly disclose that it evaluates whether the privacy policies of third-party skills made available through its skill store disclose what user information the skills collect?

Vodafone UK (Postpaid mobile)
NA
7.

(For personal digital assistant ecosystems): Does the company clearly disclose that it evaluates whether third-party skills made available through its skill store limit collection of user information to what is directly relevant and necessary to accomplish the purpose of the skill?

Vodafone UK (Postpaid mobile)
NA
Average50
1.

Does the company clearly disclose what types of user information it collects?

Vodafone UK (Fixed-line broadband)
Yes
2.

For each type of user information the company collects, does the company clearly disclose how it collects that user information?

Vodafone UK (Fixed-line broadband)
Partial
3.

Does the company clearly disclose that it limits collection of user information to what is directly relevant and necessary to accomplish the purpose of its service?

Vodafone UK (Fixed-line broadband)
No Disclosure
4.

(For mobile ecosystems): Does the company clearly disclose that it evaluates whether the privacy policies of third-party apps made available through its app store disclose what user information the apps collect?

Vodafone UK (Fixed-line broadband)
NA
5.

(For mobile ecosystems): Does the company clearly disclose that it evaluates whether third-party apps made available through its app store limit collection of user information to what is directly relevant and necessary to accomplish the purpose of the app?

Vodafone UK (Fixed-line broadband)
NA
6.

(For personal digital assistant ecosystems): Does the company clearly disclose that it evaluates whether the privacy policies of third-party skills made available through its skill store disclose what user information the skills collect?

Vodafone UK (Fixed-line broadband)
NA
7.

(For personal digital assistant ecosystems): Does the company clearly disclose that it evaluates whether third-party skills made available through its skill store limit collection of user information to what is directly relevant and necessary to accomplish the purpose of the skill?

Vodafone UK (Fixed-line broadband)
NA
Average50