P6. Retention of user information

The company should clearly disclose how long it retains user information.

 
100%0%
70
Deutsche Telekom
70
Telefónica
30
Telenor
20
Vodafone
10
Orange
0
Airtel
0
América Móvil
0
AT&T
0
Axiata
0
Etisalat
0
MTN
0
Ooredoo
Select companies:
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0%

AT&T

P6. Retention of user information
AT&T (Prepaid mobile)
AT&T (Postpaid mobile)
AT&T (Fixed-line broadband)
1.

For each type of user information the company collects, does the company clearly disclose how long it retains that user information?

No
No
No
2.

Does the company clearly disclose what de-identified user information it retains?

No Disclosure
No Disclosure
No Disclosure
3.

Does the company clearly disclose the process for de-identifying user information?

No Disclosure
No Disclosure
No Disclosure
4.

Does the company clearly disclose that it deletes all user information after users terminate their account?

No
No
No
5.

Does the company clearly disclose the time frame in which it will delete user information after users terminate their account?

No
No
No
6.

(For mobile ecosystems): Does the company clearly disclose that it evaluates whether the privacy policies of third-party apps made available through its app store disclose how long they retain user information?

NA
NA
NA
7.

(For mobile ecosystems): Does the company clearly disclose that it evaluates whether the privacy policies of third-party apps made available through its app store state that all user information is deleted when users terminate their accounts or delete the app?

NA
NA
NA
8.

(For personal digital assistant ecosystems): Does the company clearly disclose that it evaluates whether the privacy policies of third-party skills made available through its skill store disclose how long they retain user information?

NA
NA
NA
9.

(For personal digital assistant ecosystems): Does the company clearly disclose that it evaluates whether the privacy policies of third-party skills made available through its skill store state that all user information is deleted when users terminate their accounts or delete the skill?

NA
NA
NA
Averages
0
0
0
0%

Airtel

P6. Retention of user information
Airtel India (Prepaid mobile)
Airtel India (Postpaid mobile)
Airtel India (Fixed-line broadband)
1.

For each type of user information the company collects, does the company clearly disclose how long it retains that user information?

No Disclosure
No Disclosure
No Disclosure
2.

Does the company clearly disclose what de-identified user information it retains?

No Disclosure
No Disclosure
No Disclosure
3.

Does the company clearly disclose the process for de-identifying user information?

No Disclosure
No Disclosure
No Disclosure
4.

Does the company clearly disclose that it deletes all user information after users terminate their account?

No Disclosure
No Disclosure
No Disclosure
5.

Does the company clearly disclose the time frame in which it will delete user information after users terminate their account?

No Disclosure
No Disclosure
No Disclosure
6.

(For mobile ecosystems): Does the company clearly disclose that it evaluates whether the privacy policies of third-party apps made available through its app store disclose how long they retain user information?

NA
NA
NA
7.

(For mobile ecosystems): Does the company clearly disclose that it evaluates whether the privacy policies of third-party apps made available through its app store state that all user information is deleted when users terminate their accounts or delete the app?

NA
NA
NA
8.

(For personal digital assistant ecosystems): Does the company clearly disclose that it evaluates whether the privacy policies of third-party skills made available through its skill store disclose how long they retain user information?

NA
NA
NA
9.

(For personal digital assistant ecosystems): Does the company clearly disclose that it evaluates whether the privacy policies of third-party skills made available through its skill store state that all user information is deleted when users terminate their accounts or delete the skill?

NA
NA
NA
Averages
0
0
0
0%

América Móvil

P6. Retention of user information
Telcel (Prepaid mobile)
Telcel (Postpaid mobile)
1.

For each type of user information the company collects, does the company clearly disclose how long it retains that user information?

No Disclosure
No Disclosure
2.

Does the company clearly disclose what de-identified user information it retains?

No Disclosure
No Disclosure
3.

Does the company clearly disclose the process for de-identifying user information?

No Disclosure
No Disclosure
4.

Does the company clearly disclose that it deletes all user information after users terminate their account?

No Disclosure
No Disclosure
5.

Does the company clearly disclose the time frame in which it will delete user information after users terminate their account?

No Disclosure
No Disclosure
6.

(For mobile ecosystems): Does the company clearly disclose that it evaluates whether the privacy policies of third-party apps made available through its app store disclose how long they retain user information?

NA
NA
7.

(For mobile ecosystems): Does the company clearly disclose that it evaluates whether the privacy policies of third-party apps made available through its app store state that all user information is deleted when users terminate their accounts or delete the app?

NA
NA
8.

(For personal digital assistant ecosystems): Does the company clearly disclose that it evaluates whether the privacy policies of third-party skills made available through its skill store disclose how long they retain user information?

NA
NA
9.

(For personal digital assistant ecosystems): Does the company clearly disclose that it evaluates whether the privacy policies of third-party skills made available through its skill store state that all user information is deleted when users terminate their accounts or delete the skill?

NA
NA
Averages
0
0
0%

Axiata

P6. Retention of user information
Celcom (Prepaid mobile)
Celcom (Postpaid mobile)
Celcom (Fixed-line broadband)
1.

For each type of user information the company collects, does the company clearly disclose how long it retains that user information?

No Disclosure
No Disclosure
No Disclosure
2.

Does the company clearly disclose what de-identified user information it retains?

No Disclosure
No Disclosure
No Disclosure
3.

Does the company clearly disclose the process for de-identifying user information?

No Disclosure
No Disclosure
No Disclosure
4.

Does the company clearly disclose that it deletes all user information after users terminate their account?

No Disclosure
No Disclosure
No Disclosure
5.

Does the company clearly disclose the time frame in which it will delete user information after users terminate their account?

No Disclosure
No Disclosure
No Disclosure
6.

(For mobile ecosystems): Does the company clearly disclose that it evaluates whether the privacy policies of third-party apps made available through its app store disclose how long they retain user information?

NA
NA
NA
7.

(For mobile ecosystems): Does the company clearly disclose that it evaluates whether the privacy policies of third-party apps made available through its app store state that all user information is deleted when users terminate their accounts or delete the app?

NA
NA
NA
8.

(For personal digital assistant ecosystems): Does the company clearly disclose that it evaluates whether the privacy policies of third-party skills made available through its skill store disclose how long they retain user information?

NA
NA
NA
9.

(For personal digital assistant ecosystems): Does the company clearly disclose that it evaluates whether the privacy policies of third-party skills made available through its skill store state that all user information is deleted when users terminate their accounts or delete the skill?

NA
NA
NA
Averages
0
0
0
70%

Deutsche Telekom

P6. Retention of user information
Deutsche Telekom Germany (Prepaid mobile)
Deutsche Telekom Germany (Postpaid mobile)
Deutsche Telekom Germany (Fixed-line broadband)
1.

For each type of user information the company collects, does the company clearly disclose how long it retains that user information?

Yes
Yes
Yes
2.

Does the company clearly disclose what de-identified user information it retains?

Yes
Yes
Yes
3.

Does the company clearly disclose the process for de-identifying user information?

Partial
Partial
Partial
4.

Does the company clearly disclose that it deletes all user information after users terminate their account?

Partial
Partial
Partial
5.

Does the company clearly disclose the time frame in which it will delete user information after users terminate their account?

Partial
Partial
Partial
6.

(For mobile ecosystems): Does the company clearly disclose that it evaluates whether the privacy policies of third-party apps made available through its app store disclose how long they retain user information?

NA
NA
NA
7.

(For mobile ecosystems): Does the company clearly disclose that it evaluates whether the privacy policies of third-party apps made available through its app store state that all user information is deleted when users terminate their accounts or delete the app?

NA
NA
NA
8.

(For personal digital assistant ecosystems): Does the company clearly disclose that it evaluates whether the privacy policies of third-party skills made available through its skill store disclose how long they retain user information?

NA
NA
NA
9.

(For personal digital assistant ecosystems): Does the company clearly disclose that it evaluates whether the privacy policies of third-party skills made available through its skill store state that all user information is deleted when users terminate their accounts or delete the skill?

NA
NA
NA
Averages
70
70
70
0%

Etisalat

P6. Retention of user information
Etisalat UAE (Prepaid mobile)
Etisalat UAE (Postpaid mobile)
Etisalat UAE (Fixed-line broadband)
1.

For each type of user information the company collects, does the company clearly disclose how long it retains that user information?

No
No
No
2.

Does the company clearly disclose what de-identified user information it retains?

No Disclosure
No Disclosure
No Disclosure
3.

Does the company clearly disclose the process for de-identifying user information?

No Disclosure
No Disclosure
No Disclosure
4.

Does the company clearly disclose that it deletes all user information after users terminate their account?

No
No
No
5.

Does the company clearly disclose the time frame in which it will delete user information after users terminate their account?

No
No
No
6.

(For mobile ecosystems): Does the company clearly disclose that it evaluates whether the privacy policies of third-party apps made available through its app store disclose how long they retain user information?

NA
NA
NA
7.

(For mobile ecosystems): Does the company clearly disclose that it evaluates whether the privacy policies of third-party apps made available through its app store state that all user information is deleted when users terminate their accounts or delete the app?

NA
NA
NA
8.

(For personal digital assistant ecosystems): Does the company clearly disclose that it evaluates whether the privacy policies of third-party skills made available through its skill store disclose how long they retain user information?

NA
NA
NA
9.

(For personal digital assistant ecosystems): Does the company clearly disclose that it evaluates whether the privacy policies of third-party skills made available through its skill store state that all user information is deleted when users terminate their accounts or delete the skill?

NA
NA
NA
Averages
0
0
0
0%

MTN

P6. Retention of user information
MTN South Africa (Prepaid mobile)
MTN South Africa (Postpaid mobile)
MTN South Africa (Fixed-line broadband)
1.

For each type of user information the company collects, does the company clearly disclose how long it retains that user information?

No Disclosure
No Disclosure
No Disclosure
2.

Does the company clearly disclose what de-identified user information it retains?

No Disclosure
No Disclosure
No Disclosure
3.

Does the company clearly disclose the process for de-identifying user information?

No Disclosure
No Disclosure
No Disclosure
4.

Does the company clearly disclose that it deletes all user information after users terminate their account?

No
No
No
5.

Does the company clearly disclose the time frame in which it will delete user information after users terminate their account?

No
No
No
6.

(For mobile ecosystems): Does the company clearly disclose that it evaluates whether the privacy policies of third-party apps made available through its app store disclose how long they retain user information?

NA
NA
NA
7.

(For mobile ecosystems): Does the company clearly disclose that it evaluates whether the privacy policies of third-party apps made available through its app store state that all user information is deleted when users terminate their accounts or delete the app?

NA
NA
NA
8.

(For personal digital assistant ecosystems): Does the company clearly disclose that it evaluates whether the privacy policies of third-party skills made available through its skill store disclose how long they retain user information?

NA
NA
NA
9.

(For personal digital assistant ecosystems): Does the company clearly disclose that it evaluates whether the privacy policies of third-party skills made available through its skill store state that all user information is deleted when users terminate their accounts or delete the skill?

NA
NA
NA
Averages
0
0
0
0%

Ooredoo

P6. Retention of user information
Ooredoo Qatar (Prepaid mobile)
Ooredoo Qatar (Postpaid mobile)
Ooredoo Qatar (Fixed-line broadband)
1.

For each type of user information the company collects, does the company clearly disclose how long it retains that user information?

No Disclosure
No Disclosure
No Disclosure
2.

Does the company clearly disclose what de-identified user information it retains?

No Disclosure
No Disclosure
No Disclosure
3.

Does the company clearly disclose the process for de-identifying user information?

No Disclosure
No Disclosure
No Disclosure
4.

Does the company clearly disclose that it deletes all user information after users terminate their account?

No Disclosure
No Disclosure
No Disclosure
5.

Does the company clearly disclose the time frame in which it will delete user information after users terminate their account?

No Disclosure
No Disclosure
No Disclosure
6.

(For mobile ecosystems): Does the company clearly disclose that it evaluates whether the privacy policies of third-party apps made available through its app store disclose how long they retain user information?

NA
NA
NA
7.

(For mobile ecosystems): Does the company clearly disclose that it evaluates whether the privacy policies of third-party apps made available through its app store state that all user information is deleted when users terminate their accounts or delete the app?

NA
NA
NA
8.

(For personal digital assistant ecosystems): Does the company clearly disclose that it evaluates whether the privacy policies of third-party skills made available through its skill store disclose how long they retain user information?

NA
NA
NA
9.

(For personal digital assistant ecosystems): Does the company clearly disclose that it evaluates whether the privacy policies of third-party skills made available through its skill store state that all user information is deleted when users terminate their accounts or delete the skill?

NA
NA
NA
Averages
0
0
0
10%

Orange

P6. Retention of user information
Orange France (Prepaid mobile)
Orange France (Postpaid mobile)
Orange France (Fixed-line broadband)
1.

For each type of user information the company collects, does the company clearly disclose how long it retains that user information?

No Disclosure
No Disclosure
No Disclosure
2.

Does the company clearly disclose what de-identified user information it retains?

No Disclosure
No Disclosure
No Disclosure
3.

Does the company clearly disclose the process for de-identifying user information?

No Disclosure
No Disclosure
No Disclosure
4.

Does the company clearly disclose that it deletes all user information after users terminate their account?

No Disclosure
No Disclosure
No Disclosure
5.

Does the company clearly disclose the time frame in which it will delete user information after users terminate their account?

Partial
Partial
Partial
6.

(For mobile ecosystems): Does the company clearly disclose that it evaluates whether the privacy policies of third-party apps made available through its app store disclose how long they retain user information?

NA
NA
NA
7.

(For mobile ecosystems): Does the company clearly disclose that it evaluates whether the privacy policies of third-party apps made available through its app store state that all user information is deleted when users terminate their accounts or delete the app?

NA
NA
NA
8.

(For personal digital assistant ecosystems): Does the company clearly disclose that it evaluates whether the privacy policies of third-party skills made available through its skill store disclose how long they retain user information?

NA
NA
NA
9.

(For personal digital assistant ecosystems): Does the company clearly disclose that it evaluates whether the privacy policies of third-party skills made available through its skill store state that all user information is deleted when users terminate their accounts or delete the skill?

NA
NA
NA
Averages
10
10
10
70%

Telefónica

P6. Retention of user information
Movistar (Prepaid mobile)
Movistar (Postpaid mobile)
Movistar (Fixed-line broadband)
1.

For each type of user information the company collects, does the company clearly disclose how long it retains that user information?

Partial
Partial
Partial
2.

Does the company clearly disclose what de-identified user information it retains?

Yes
Yes
Yes
3.

Does the company clearly disclose the process for de-identifying user information?

Yes
Yes
Yes
4.

Does the company clearly disclose that it deletes all user information after users terminate their account?

Partial
Partial
Partial
5.

Does the company clearly disclose the time frame in which it will delete user information after users terminate their account?

Partial
Partial
Partial
6.

(For mobile ecosystems): Does the company clearly disclose that it evaluates whether the privacy policies of third-party apps made available through its app store disclose how long they retain user information?

NA
NA
NA
7.

(For mobile ecosystems): Does the company clearly disclose that it evaluates whether the privacy policies of third-party apps made available through its app store state that all user information is deleted when users terminate their accounts or delete the app?

NA
NA
NA
8.

(For personal digital assistant ecosystems): Does the company clearly disclose that it evaluates whether the privacy policies of third-party skills made available through its skill store disclose how long they retain user information?

NA
NA
NA
9.

(For personal digital assistant ecosystems): Does the company clearly disclose that it evaluates whether the privacy policies of third-party skills made available through its skill store state that all user information is deleted when users terminate their accounts or delete the skill?

NA
NA
NA
Averages
70
70
70
30%

Telenor

P6. Retention of user information
Telenor Norway (Prepaid mobile)
Telenor Norway (Postpaid mobile)
Telenor Norway (Fixed-line broadband)
1.

For each type of user information the company collects, does the company clearly disclose how long it retains that user information?

Partial
Partial
Partial
2.

Does the company clearly disclose what de-identified user information it retains?

No
No
No
3.

Does the company clearly disclose the process for de-identifying user information?

No Disclosure
No Disclosure
No Disclosure
4.

Does the company clearly disclose that it deletes all user information after users terminate their account?

Partial
Partial
Partial
5.

Does the company clearly disclose the time frame in which it will delete user information after users terminate their account?

Partial
Partial
Partial
6.

(For mobile ecosystems): Does the company clearly disclose that it evaluates whether the privacy policies of third-party apps made available through its app store disclose how long they retain user information?

NA
NA
NA
7.

(For mobile ecosystems): Does the company clearly disclose that it evaluates whether the privacy policies of third-party apps made available through its app store state that all user information is deleted when users terminate their accounts or delete the app?

NA
NA
NA
8.

(For personal digital assistant ecosystems): Does the company clearly disclose that it evaluates whether the privacy policies of third-party skills made available through its skill store disclose how long they retain user information?

NA
NA
NA
9.

(For personal digital assistant ecosystems): Does the company clearly disclose that it evaluates whether the privacy policies of third-party skills made available through its skill store state that all user information is deleted when users terminate their accounts or delete the skill?

NA
NA
NA
Averages
30
30
30
20%

Vodafone

P6. Retention of user information
Vodafone UK (Prepaid mobile)
Vodafone UK (Postpaid mobile)
Vodafone UK (Fixed-line broadband)
1.

For each type of user information the company collects, does the company clearly disclose how long it retains that user information?

Partial
Partial
Partial
2.

Does the company clearly disclose what de-identified user information it retains?

No Disclosure
No Disclosure
No Disclosure
3.

Does the company clearly disclose the process for de-identifying user information?

No Disclosure
No Disclosure
No Disclosure
4.

Does the company clearly disclose that it deletes all user information after users terminate their account?

No
No
No
5.

Does the company clearly disclose the time frame in which it will delete user information after users terminate their account?

Partial
Partial
Partial
6.

(For mobile ecosystems): Does the company clearly disclose that it evaluates whether the privacy policies of third-party apps made available through its app store disclose how long they retain user information?

NA
NA
NA
7.

(For mobile ecosystems): Does the company clearly disclose that it evaluates whether the privacy policies of third-party apps made available through its app store state that all user information is deleted when users terminate their accounts or delete the app?

NA
NA
NA
8.

(For personal digital assistant ecosystems): Does the company clearly disclose that it evaluates whether the privacy policies of third-party skills made available through its skill store disclose how long they retain user information?

NA
NA
NA
9.

(For personal digital assistant ecosystems): Does the company clearly disclose that it evaluates whether the privacy policies of third-party skills made available through its skill store state that all user information is deleted when users terminate their accounts or delete the skill?

NA
NA
NA
Averages
20
20
20