P8. Users' access to their own user information

Companies should allow users to obtain all of their user information the company holds.

 
100%0%
50
Deutsche Telekom
50
Telefónica
46
AT&T
33
MTN
33
Telenor
33
Vodafone
17
América Móvil
17
Etisalat
17
Orange
8
Airtel
8
Axiata
0
Ooredoo
Select companies:
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46%

AT&T

P8. Users' access to their own user information
1.

Does the company clearly disclose that users can obtain a copy of their user information?

AT&T (Prepaid mobile)
Yes
2.

Does the company clearly disclose what user information users can obtain?

AT&T (Prepaid mobile)
Yes
3.

Does the company clearly disclose that users can obtain their user information in a structured data format?

AT&T (Prepaid mobile)
No
4.

Does the company clearly disclose that users can obtain all public-facing and private user information a company holds about them?

AT&T (Prepaid mobile)
No
5.

Does the company clearly disclose that users can access the list of advertising audience categories to which the company has assigned them?

AT&T (Prepaid mobile)
No Disclosure
6.

Does the company clearly disclose that users can obtain all the information that a company has inferred about them?

AT&T (Prepaid mobile)
No Disclosure
7.

(For mobile ecosystems): Does the company clearly disclose that it evaluates whether the privacy policies of third-party apps made available through its app store disclose that users can obtain all of the user information about them the app holds?

AT&T (Prepaid mobile)
NA
8.

(For personal digital assistant ecosystems): Does the company clearly disclose that it evaluates whether the privacy policies of third-party skills made available through its skill store state that all user information is deleted when users terminate their accounts or delete the skill?

AT&T (Prepaid mobile)
NA
Average33
1.

Does the company clearly disclose that users can obtain a copy of their user information?

AT&T (Postpaid mobile)
Yes
2.

Does the company clearly disclose what user information users can obtain?

AT&T (Postpaid mobile)
Yes
3.

Does the company clearly disclose that users can obtain their user information in a structured data format?

AT&T (Postpaid mobile)
Yes
4.

Does the company clearly disclose that users can obtain all public-facing and private user information a company holds about them?

AT&T (Postpaid mobile)
No
5.

Does the company clearly disclose that users can access the list of advertising audience categories to which the company has assigned them?

AT&T (Postpaid mobile)
No Disclosure
6.

Does the company clearly disclose that users can obtain all the information that a company has inferred about them?

AT&T (Postpaid mobile)
No Disclosure
7.

(For mobile ecosystems): Does the company clearly disclose that it evaluates whether the privacy policies of third-party apps made available through its app store disclose that users can obtain all of the user information about them the app holds?

AT&T (Postpaid mobile)
NA
8.

(For personal digital assistant ecosystems): Does the company clearly disclose that it evaluates whether the privacy policies of third-party skills made available through its skill store state that all user information is deleted when users terminate their accounts or delete the skill?

AT&T (Postpaid mobile)
NA
Average50
1.

Does the company clearly disclose that users can obtain a copy of their user information?

AT&T (Fixed-line broadband)
Yes
2.

Does the company clearly disclose what user information users can obtain?

AT&T (Fixed-line broadband)
Yes
3.

Does the company clearly disclose that users can obtain their user information in a structured data format?

AT&T (Fixed-line broadband)
Yes
4.

Does the company clearly disclose that users can obtain all public-facing and private user information a company holds about them?

AT&T (Fixed-line broadband)
No
5.

Does the company clearly disclose that users can access the list of advertising audience categories to which the company has assigned them?

AT&T (Fixed-line broadband)
No Disclosure
6.

Does the company clearly disclose that users can obtain all the information that a company has inferred about them?

AT&T (Fixed-line broadband)
No Disclosure
7.

(For mobile ecosystems): Does the company clearly disclose that it evaluates whether the privacy policies of third-party apps made available through its app store disclose that users can obtain all of the user information about them the app holds?

AT&T (Fixed-line broadband)
NA
8.

(For personal digital assistant ecosystems): Does the company clearly disclose that it evaluates whether the privacy policies of third-party skills made available through its skill store state that all user information is deleted when users terminate their accounts or delete the skill?

AT&T (Fixed-line broadband)
NA
Average50
8%

Airtel

P8. Users' access to their own user information
1.

Does the company clearly disclose that users can obtain a copy of their user information?

Airtel India (Prepaid mobile)
Partial
2.

Does the company clearly disclose what user information users can obtain?

Airtel India (Prepaid mobile)
No Disclosure
3.

Does the company clearly disclose that users can obtain their user information in a structured data format?

Airtel India (Prepaid mobile)
No Disclosure
4.

Does the company clearly disclose that users can obtain all public-facing and private user information a company holds about them?

Airtel India (Prepaid mobile)
No Disclosure
5.

Does the company clearly disclose that users can access the list of advertising audience categories to which the company has assigned them?

Airtel India (Prepaid mobile)
No Disclosure
6.

Does the company clearly disclose that users can obtain all the information that a company has inferred about them?

Airtel India (Prepaid mobile)
No Disclosure
7.

(For mobile ecosystems): Does the company clearly disclose that it evaluates whether the privacy policies of third-party apps made available through its app store disclose that users can obtain all of the user information about them the app holds?

Airtel India (Prepaid mobile)
NA
8.

(For personal digital assistant ecosystems): Does the company clearly disclose that it evaluates whether the privacy policies of third-party skills made available through its skill store state that all user information is deleted when users terminate their accounts or delete the skill?

Airtel India (Prepaid mobile)
NA
Average8
1.

Does the company clearly disclose that users can obtain a copy of their user information?

Airtel India (Postpaid mobile)
Partial
2.

Does the company clearly disclose what user information users can obtain?

Airtel India (Postpaid mobile)
No Disclosure
3.

Does the company clearly disclose that users can obtain their user information in a structured data format?

Airtel India (Postpaid mobile)
No Disclosure
4.

Does the company clearly disclose that users can obtain all public-facing and private user information a company holds about them?

Airtel India (Postpaid mobile)
No Disclosure
5.

Does the company clearly disclose that users can access the list of advertising audience categories to which the company has assigned them?

Airtel India (Postpaid mobile)
No Disclosure
6.

Does the company clearly disclose that users can obtain all the information that a company has inferred about them?

Airtel India (Postpaid mobile)
No Disclosure
7.

(For mobile ecosystems): Does the company clearly disclose that it evaluates whether the privacy policies of third-party apps made available through its app store disclose that users can obtain all of the user information about them the app holds?

Airtel India (Postpaid mobile)
NA
8.

(For personal digital assistant ecosystems): Does the company clearly disclose that it evaluates whether the privacy policies of third-party skills made available through its skill store state that all user information is deleted when users terminate their accounts or delete the skill?

Airtel India (Postpaid mobile)
NA
Average8
1.

Does the company clearly disclose that users can obtain a copy of their user information?

Airtel India (Fixed-line broadband)
Partial
2.

Does the company clearly disclose what user information users can obtain?

Airtel India (Fixed-line broadband)
No Disclosure
3.

Does the company clearly disclose that users can obtain their user information in a structured data format?

Airtel India (Fixed-line broadband)
No Disclosure
4.

Does the company clearly disclose that users can obtain all public-facing and private user information a company holds about them?

Airtel India (Fixed-line broadband)
No Disclosure
5.

Does the company clearly disclose that users can access the list of advertising audience categories to which the company has assigned them?

Airtel India (Fixed-line broadband)
No Disclosure
6.

Does the company clearly disclose that users can obtain all the information that a company has inferred about them?

Airtel India (Fixed-line broadband)
No Disclosure
7.

(For mobile ecosystems): Does the company clearly disclose that it evaluates whether the privacy policies of third-party apps made available through its app store disclose that users can obtain all of the user information about them the app holds?

Airtel India (Fixed-line broadband)
NA
8.

(For personal digital assistant ecosystems): Does the company clearly disclose that it evaluates whether the privacy policies of third-party skills made available through its skill store state that all user information is deleted when users terminate their accounts or delete the skill?

Airtel India (Fixed-line broadband)
NA
Average8
17%

América Móvil

P8. Users' access to their own user information
1.

Does the company clearly disclose that users can obtain a copy of their user information?

Telcel (Prepaid mobile)
Partial
2.

Does the company clearly disclose what user information users can obtain?

Telcel (Prepaid mobile)
No Disclosure
3.

Does the company clearly disclose that users can obtain their user information in a structured data format?

Telcel (Prepaid mobile)
Partial
4.

Does the company clearly disclose that users can obtain all public-facing and private user information a company holds about them?

Telcel (Prepaid mobile)
No Disclosure
5.

Does the company clearly disclose that users can access the list of advertising audience categories to which the company has assigned them?

Telcel (Prepaid mobile)
No Disclosure
6.

Does the company clearly disclose that users can obtain all the information that a company has inferred about them?

Telcel (Prepaid mobile)
No Disclosure
7.

(For mobile ecosystems): Does the company clearly disclose that it evaluates whether the privacy policies of third-party apps made available through its app store disclose that users can obtain all of the user information about them the app holds?

Telcel (Prepaid mobile)
NA
8.

(For personal digital assistant ecosystems): Does the company clearly disclose that it evaluates whether the privacy policies of third-party skills made available through its skill store state that all user information is deleted when users terminate their accounts or delete the skill?

Telcel (Prepaid mobile)
NA
Average17
1.

Does the company clearly disclose that users can obtain a copy of their user information?

Telcel (Postpaid mobile)
Partial
2.

Does the company clearly disclose what user information users can obtain?

Telcel (Postpaid mobile)
No Disclosure
3.

Does the company clearly disclose that users can obtain their user information in a structured data format?

Telcel (Postpaid mobile)
Partial
4.

Does the company clearly disclose that users can obtain all public-facing and private user information a company holds about them?

Telcel (Postpaid mobile)
No Disclosure
5.

Does the company clearly disclose that users can access the list of advertising audience categories to which the company has assigned them?

Telcel (Postpaid mobile)
No Disclosure
6.

Does the company clearly disclose that users can obtain all the information that a company has inferred about them?

Telcel (Postpaid mobile)
No Disclosure
7.

(For mobile ecosystems): Does the company clearly disclose that it evaluates whether the privacy policies of third-party apps made available through its app store disclose that users can obtain all of the user information about them the app holds?

Telcel (Postpaid mobile)
NA
8.

(For personal digital assistant ecosystems): Does the company clearly disclose that it evaluates whether the privacy policies of third-party skills made available through its skill store state that all user information is deleted when users terminate their accounts or delete the skill?

Telcel (Postpaid mobile)
NA
Average17
8%

Axiata

P8. Users' access to their own user information
1.

Does the company clearly disclose that users can obtain a copy of their user information?

Celcom (Prepaid mobile)
Partial
2.

Does the company clearly disclose what user information users can obtain?

Celcom (Prepaid mobile)
No Disclosure
3.

Does the company clearly disclose that users can obtain their user information in a structured data format?

Celcom (Prepaid mobile)
No Disclosure
4.

Does the company clearly disclose that users can obtain all public-facing and private user information a company holds about them?

Celcom (Prepaid mobile)
No
5.

Does the company clearly disclose that users can access the list of advertising audience categories to which the company has assigned them?

Celcom (Prepaid mobile)
No Disclosure
6.

Does the company clearly disclose that users can obtain all the information that a company has inferred about them?

Celcom (Prepaid mobile)
No Disclosure
7.

(For mobile ecosystems): Does the company clearly disclose that it evaluates whether the privacy policies of third-party apps made available through its app store disclose that users can obtain all of the user information about them the app holds?

Celcom (Prepaid mobile)
NA
8.

(For personal digital assistant ecosystems): Does the company clearly disclose that it evaluates whether the privacy policies of third-party skills made available through its skill store state that all user information is deleted when users terminate their accounts or delete the skill?

Celcom (Prepaid mobile)
NA
Average8
1.

Does the company clearly disclose that users can obtain a copy of their user information?

Celcom (Postpaid mobile)
Partial
2.

Does the company clearly disclose what user information users can obtain?

Celcom (Postpaid mobile)
No Disclosure
3.

Does the company clearly disclose that users can obtain their user information in a structured data format?

Celcom (Postpaid mobile)
No Disclosure
4.

Does the company clearly disclose that users can obtain all public-facing and private user information a company holds about them?

Celcom (Postpaid mobile)
No
5.

Does the company clearly disclose that users can access the list of advertising audience categories to which the company has assigned them?

Celcom (Postpaid mobile)
No Disclosure
6.

Does the company clearly disclose that users can obtain all the information that a company has inferred about them?

Celcom (Postpaid mobile)
No Disclosure
7.

(For mobile ecosystems): Does the company clearly disclose that it evaluates whether the privacy policies of third-party apps made available through its app store disclose that users can obtain all of the user information about them the app holds?

Celcom (Postpaid mobile)
NA
8.

(For personal digital assistant ecosystems): Does the company clearly disclose that it evaluates whether the privacy policies of third-party skills made available through its skill store state that all user information is deleted when users terminate their accounts or delete the skill?

Celcom (Postpaid mobile)
NA
Average8
1.

Does the company clearly disclose that users can obtain a copy of their user information?

Celcom (Fixed-line broadband)
Partial
2.

Does the company clearly disclose what user information users can obtain?

Celcom (Fixed-line broadband)
No Disclosure
3.

Does the company clearly disclose that users can obtain their user information in a structured data format?

Celcom (Fixed-line broadband)
No Disclosure
4.

Does the company clearly disclose that users can obtain all public-facing and private user information a company holds about them?

Celcom (Fixed-line broadband)
No
5.

Does the company clearly disclose that users can access the list of advertising audience categories to which the company has assigned them?

Celcom (Fixed-line broadband)
No Disclosure
6.

Does the company clearly disclose that users can obtain all the information that a company has inferred about them?

Celcom (Fixed-line broadband)
No Disclosure
7.

(For mobile ecosystems): Does the company clearly disclose that it evaluates whether the privacy policies of third-party apps made available through its app store disclose that users can obtain all of the user information about them the app holds?

Celcom (Fixed-line broadband)
NA
8.

(For personal digital assistant ecosystems): Does the company clearly disclose that it evaluates whether the privacy policies of third-party skills made available through its skill store state that all user information is deleted when users terminate their accounts or delete the skill?

Celcom (Fixed-line broadband)
NA
Average8
50%

Deutsche Telekom

P8. Users' access to their own user information
1.

Does the company clearly disclose that users can obtain a copy of their user information?

Deutsche Telekom Germany (Prepaid mobile)
Yes
2.

Does the company clearly disclose what user information users can obtain?

Deutsche Telekom Germany (Prepaid mobile)
Yes
3.

Does the company clearly disclose that users can obtain their user information in a structured data format?

Deutsche Telekom Germany (Prepaid mobile)
Yes
4.

Does the company clearly disclose that users can obtain all public-facing and private user information a company holds about them?

Deutsche Telekom Germany (Prepaid mobile)
No
5.

Does the company clearly disclose that users can access the list of advertising audience categories to which the company has assigned them?

Deutsche Telekom Germany (Prepaid mobile)
No Disclosure
6.

Does the company clearly disclose that users can obtain all the information that a company has inferred about them?

Deutsche Telekom Germany (Prepaid mobile)
No Disclosure
7.

(For mobile ecosystems): Does the company clearly disclose that it evaluates whether the privacy policies of third-party apps made available through its app store disclose that users can obtain all of the user information about them the app holds?

Deutsche Telekom Germany (Prepaid mobile)
NA
8.

(For personal digital assistant ecosystems): Does the company clearly disclose that it evaluates whether the privacy policies of third-party skills made available through its skill store state that all user information is deleted when users terminate their accounts or delete the skill?

Deutsche Telekom Germany (Prepaid mobile)
NA
Average50
1.

Does the company clearly disclose that users can obtain a copy of their user information?

Deutsche Telekom Germany (Postpaid mobile)
Yes
2.

Does the company clearly disclose what user information users can obtain?

Deutsche Telekom Germany (Postpaid mobile)
Yes
3.

Does the company clearly disclose that users can obtain their user information in a structured data format?

Deutsche Telekom Germany (Postpaid mobile)
Yes
4.

Does the company clearly disclose that users can obtain all public-facing and private user information a company holds about them?

Deutsche Telekom Germany (Postpaid mobile)
No
5.

Does the company clearly disclose that users can access the list of advertising audience categories to which the company has assigned them?

Deutsche Telekom Germany (Postpaid mobile)
No Disclosure
6.

Does the company clearly disclose that users can obtain all the information that a company has inferred about them?

Deutsche Telekom Germany (Postpaid mobile)
No Disclosure
7.

(For mobile ecosystems): Does the company clearly disclose that it evaluates whether the privacy policies of third-party apps made available through its app store disclose that users can obtain all of the user information about them the app holds?

Deutsche Telekom Germany (Postpaid mobile)
NA
8.

(For personal digital assistant ecosystems): Does the company clearly disclose that it evaluates whether the privacy policies of third-party skills made available through its skill store state that all user information is deleted when users terminate their accounts or delete the skill?

Deutsche Telekom Germany (Postpaid mobile)
NA
Average50
1.

Does the company clearly disclose that users can obtain a copy of their user information?

Deutsche Telekom Germany (Fixed-line broadband)
Yes
2.

Does the company clearly disclose what user information users can obtain?

Deutsche Telekom Germany (Fixed-line broadband)
Yes
3.

Does the company clearly disclose that users can obtain their user information in a structured data format?

Deutsche Telekom Germany (Fixed-line broadband)
Yes
4.

Does the company clearly disclose that users can obtain all public-facing and private user information a company holds about them?

Deutsche Telekom Germany (Fixed-line broadband)
No
5.

Does the company clearly disclose that users can access the list of advertising audience categories to which the company has assigned them?

Deutsche Telekom Germany (Fixed-line broadband)
No Disclosure
6.

Does the company clearly disclose that users can obtain all the information that a company has inferred about them?

Deutsche Telekom Germany (Fixed-line broadband)
No Disclosure
7.

(For mobile ecosystems): Does the company clearly disclose that it evaluates whether the privacy policies of third-party apps made available through its app store disclose that users can obtain all of the user information about them the app holds?

Deutsche Telekom Germany (Fixed-line broadband)
NA
8.

(For personal digital assistant ecosystems): Does the company clearly disclose that it evaluates whether the privacy policies of third-party skills made available through its skill store state that all user information is deleted when users terminate their accounts or delete the skill?

Deutsche Telekom Germany (Fixed-line broadband)
NA
Average50
17%

Etisalat

P8. Users' access to their own user information
1.

Does the company clearly disclose that users can obtain a copy of their user information?

Etisalat UAE (Prepaid mobile)
Partial
2.

Does the company clearly disclose what user information users can obtain?

Etisalat UAE (Prepaid mobile)
Partial
3.

Does the company clearly disclose that users can obtain their user information in a structured data format?

Etisalat UAE (Prepaid mobile)
No Disclosure
4.

Does the company clearly disclose that users can obtain all public-facing and private user information a company holds about them?

Etisalat UAE (Prepaid mobile)
No Disclosure
5.

Does the company clearly disclose that users can access the list of advertising audience categories to which the company has assigned them?

Etisalat UAE (Prepaid mobile)
No Disclosure
6.

Does the company clearly disclose that users can obtain all the information that a company has inferred about them?

Etisalat UAE (Prepaid mobile)
No Disclosure
7.

(For mobile ecosystems): Does the company clearly disclose that it evaluates whether the privacy policies of third-party apps made available through its app store disclose that users can obtain all of the user information about them the app holds?

Etisalat UAE (Prepaid mobile)
NA
8.

(For personal digital assistant ecosystems): Does the company clearly disclose that it evaluates whether the privacy policies of third-party skills made available through its skill store state that all user information is deleted when users terminate their accounts or delete the skill?

Etisalat UAE (Prepaid mobile)
NA
Average17
1.

Does the company clearly disclose that users can obtain a copy of their user information?

Etisalat UAE (Postpaid mobile)
Partial
2.

Does the company clearly disclose what user information users can obtain?

Etisalat UAE (Postpaid mobile)
Partial
3.

Does the company clearly disclose that users can obtain their user information in a structured data format?

Etisalat UAE (Postpaid mobile)
No Disclosure
4.

Does the company clearly disclose that users can obtain all public-facing and private user information a company holds about them?

Etisalat UAE (Postpaid mobile)
No Disclosure
5.

Does the company clearly disclose that users can access the list of advertising audience categories to which the company has assigned them?

Etisalat UAE (Postpaid mobile)
No Disclosure
6.

Does the company clearly disclose that users can obtain all the information that a company has inferred about them?

Etisalat UAE (Postpaid mobile)
No Disclosure
7.

(For mobile ecosystems): Does the company clearly disclose that it evaluates whether the privacy policies of third-party apps made available through its app store disclose that users can obtain all of the user information about them the app holds?

Etisalat UAE (Postpaid mobile)
NA
8.

(For personal digital assistant ecosystems): Does the company clearly disclose that it evaluates whether the privacy policies of third-party skills made available through its skill store state that all user information is deleted when users terminate their accounts or delete the skill?

Etisalat UAE (Postpaid mobile)
NA
Average17
1.

Does the company clearly disclose that users can obtain a copy of their user information?

Etisalat UAE (Fixed-line broadband)
Partial
2.

Does the company clearly disclose what user information users can obtain?

Etisalat UAE (Fixed-line broadband)
Partial
3.

Does the company clearly disclose that users can obtain their user information in a structured data format?

Etisalat UAE (Fixed-line broadband)
No Disclosure
4.

Does the company clearly disclose that users can obtain all public-facing and private user information a company holds about them?

Etisalat UAE (Fixed-line broadband)
No Disclosure
5.

Does the company clearly disclose that users can access the list of advertising audience categories to which the company has assigned them?

Etisalat UAE (Fixed-line broadband)
No Disclosure
6.

Does the company clearly disclose that users can obtain all the information that a company has inferred about them?

Etisalat UAE (Fixed-line broadband)
No Disclosure
7.

(For mobile ecosystems): Does the company clearly disclose that it evaluates whether the privacy policies of third-party apps made available through its app store disclose that users can obtain all of the user information about them the app holds?

Etisalat UAE (Fixed-line broadband)
NA
8.

(For personal digital assistant ecosystems): Does the company clearly disclose that it evaluates whether the privacy policies of third-party skills made available through its skill store state that all user information is deleted when users terminate their accounts or delete the skill?

Etisalat UAE (Fixed-line broadband)
NA
Average17
33%

MTN

P8. Users' access to their own user information
1.

Does the company clearly disclose that users can obtain a copy of their user information?

MTN South Africa (Prepaid mobile)
Partial
2.

Does the company clearly disclose what user information users can obtain?

MTN South Africa (Prepaid mobile)
Partial
3.

Does the company clearly disclose that users can obtain their user information in a structured data format?

MTN South Africa (Prepaid mobile)
No Disclosure
4.

Does the company clearly disclose that users can obtain all public-facing and private user information a company holds about them?

MTN South Africa (Prepaid mobile)
No Disclosure
5.

Does the company clearly disclose that users can access the list of advertising audience categories to which the company has assigned them?

MTN South Africa (Prepaid mobile)
Partial
6.

Does the company clearly disclose that users can obtain all the information that a company has inferred about them?

MTN South Africa (Prepaid mobile)
Partial
7.

(For mobile ecosystems): Does the company clearly disclose that it evaluates whether the privacy policies of third-party apps made available through its app store disclose that users can obtain all of the user information about them the app holds?

MTN South Africa (Prepaid mobile)
NA
8.

(For personal digital assistant ecosystems): Does the company clearly disclose that it evaluates whether the privacy policies of third-party skills made available through its skill store state that all user information is deleted when users terminate their accounts or delete the skill?

MTN South Africa (Prepaid mobile)
NA
Average33
1.

Does the company clearly disclose that users can obtain a copy of their user information?

MTN South Africa (Postpaid mobile)
Partial
2.

Does the company clearly disclose what user information users can obtain?

MTN South Africa (Postpaid mobile)
Partial
3.

Does the company clearly disclose that users can obtain their user information in a structured data format?

MTN South Africa (Postpaid mobile)
No Disclosure
4.

Does the company clearly disclose that users can obtain all public-facing and private user information a company holds about them?

MTN South Africa (Postpaid mobile)
No Disclosure
5.

Does the company clearly disclose that users can access the list of advertising audience categories to which the company has assigned them?

MTN South Africa (Postpaid mobile)
Partial
6.

Does the company clearly disclose that users can obtain all the information that a company has inferred about them?

MTN South Africa (Postpaid mobile)
Partial
7.

(For mobile ecosystems): Does the company clearly disclose that it evaluates whether the privacy policies of third-party apps made available through its app store disclose that users can obtain all of the user information about them the app holds?

MTN South Africa (Postpaid mobile)
NA
8.

(For personal digital assistant ecosystems): Does the company clearly disclose that it evaluates whether the privacy policies of third-party skills made available through its skill store state that all user information is deleted when users terminate their accounts or delete the skill?

MTN South Africa (Postpaid mobile)
NA
Average33
1.

Does the company clearly disclose that users can obtain a copy of their user information?

MTN South Africa (Fixed-line broadband)
Partial
2.

Does the company clearly disclose what user information users can obtain?

MTN South Africa (Fixed-line broadband)
Partial
3.

Does the company clearly disclose that users can obtain their user information in a structured data format?

MTN South Africa (Fixed-line broadband)
No Disclosure
4.

Does the company clearly disclose that users can obtain all public-facing and private user information a company holds about them?

MTN South Africa (Fixed-line broadband)
No Disclosure
5.

Does the company clearly disclose that users can access the list of advertising audience categories to which the company has assigned them?

MTN South Africa (Fixed-line broadband)
Partial
6.

Does the company clearly disclose that users can obtain all the information that a company has inferred about them?

MTN South Africa (Fixed-line broadband)
Partial
7.

(For mobile ecosystems): Does the company clearly disclose that it evaluates whether the privacy policies of third-party apps made available through its app store disclose that users can obtain all of the user information about them the app holds?

MTN South Africa (Fixed-line broadband)
NA
8.

(For personal digital assistant ecosystems): Does the company clearly disclose that it evaluates whether the privacy policies of third-party skills made available through its skill store state that all user information is deleted when users terminate their accounts or delete the skill?

MTN South Africa (Fixed-line broadband)
NA
Average33
0%

Ooredoo

P8. Users' access to their own user information
1.

Does the company clearly disclose that users can obtain a copy of their user information?

Ooredoo Qatar (Prepaid mobile)
No Disclosure
2.

Does the company clearly disclose what user information users can obtain?

Ooredoo Qatar (Prepaid mobile)
No Disclosure
3.

Does the company clearly disclose that users can obtain their user information in a structured data format?

Ooredoo Qatar (Prepaid mobile)
No Disclosure
4.

Does the company clearly disclose that users can obtain all public-facing and private user information a company holds about them?

Ooredoo Qatar (Prepaid mobile)
No Disclosure
5.

Does the company clearly disclose that users can access the list of advertising audience categories to which the company has assigned them?

Ooredoo Qatar (Prepaid mobile)
No Disclosure
6.

Does the company clearly disclose that users can obtain all the information that a company has inferred about them?

Ooredoo Qatar (Prepaid mobile)
No Disclosure
7.

(For mobile ecosystems): Does the company clearly disclose that it evaluates whether the privacy policies of third-party apps made available through its app store disclose that users can obtain all of the user information about them the app holds?

Ooredoo Qatar (Prepaid mobile)
NA
8.

(For personal digital assistant ecosystems): Does the company clearly disclose that it evaluates whether the privacy policies of third-party skills made available through its skill store state that all user information is deleted when users terminate their accounts or delete the skill?

Ooredoo Qatar (Prepaid mobile)
NA
AverageNA
1.

Does the company clearly disclose that users can obtain a copy of their user information?

Ooredoo Qatar (Postpaid mobile)
No Disclosure
2.

Does the company clearly disclose what user information users can obtain?

Ooredoo Qatar (Postpaid mobile)
No Disclosure
3.

Does the company clearly disclose that users can obtain their user information in a structured data format?

Ooredoo Qatar (Postpaid mobile)
No Disclosure
4.

Does the company clearly disclose that users can obtain all public-facing and private user information a company holds about them?

Ooredoo Qatar (Postpaid mobile)
No Disclosure
5.

Does the company clearly disclose that users can access the list of advertising audience categories to which the company has assigned them?

Ooredoo Qatar (Postpaid mobile)
No Disclosure
6.

Does the company clearly disclose that users can obtain all the information that a company has inferred about them?

Ooredoo Qatar (Postpaid mobile)
No Disclosure
7.

(For mobile ecosystems): Does the company clearly disclose that it evaluates whether the privacy policies of third-party apps made available through its app store disclose that users can obtain all of the user information about them the app holds?

Ooredoo Qatar (Postpaid mobile)
NA
8.

(For personal digital assistant ecosystems): Does the company clearly disclose that it evaluates whether the privacy policies of third-party skills made available through its skill store state that all user information is deleted when users terminate their accounts or delete the skill?

Ooredoo Qatar (Postpaid mobile)
NA
AverageNA
1.

Does the company clearly disclose that users can obtain a copy of their user information?

Ooredoo Qatar (Fixed-line broadband)
No Disclosure
2.

Does the company clearly disclose what user information users can obtain?

Ooredoo Qatar (Fixed-line broadband)
No Disclosure
3.

Does the company clearly disclose that users can obtain their user information in a structured data format?

Ooredoo Qatar (Fixed-line broadband)
No Disclosure
4.

Does the company clearly disclose that users can obtain all public-facing and private user information a company holds about them?

Ooredoo Qatar (Fixed-line broadband)
No Disclosure
5.

Does the company clearly disclose that users can access the list of advertising audience categories to which the company has assigned them?

Ooredoo Qatar (Fixed-line broadband)
No Disclosure
6.

Does the company clearly disclose that users can obtain all the information that a company has inferred about them?

Ooredoo Qatar (Fixed-line broadband)
No Disclosure
7.

(For mobile ecosystems): Does the company clearly disclose that it evaluates whether the privacy policies of third-party apps made available through its app store disclose that users can obtain all of the user information about them the app holds?

Ooredoo Qatar (Fixed-line broadband)
NA
8.

(For personal digital assistant ecosystems): Does the company clearly disclose that it evaluates whether the privacy policies of third-party skills made available through its skill store state that all user information is deleted when users terminate their accounts or delete the skill?

Ooredoo Qatar (Fixed-line broadband)
NA
AverageNA
17%

Orange

P8. Users' access to their own user information
1.

Does the company clearly disclose that users can obtain a copy of their user information?

Orange France (Prepaid mobile)
Yes
2.

Does the company clearly disclose what user information users can obtain?

Orange France (Prepaid mobile)
No Disclosure
3.

Does the company clearly disclose that users can obtain their user information in a structured data format?

Orange France (Prepaid mobile)
No Disclosure
4.

Does the company clearly disclose that users can obtain all public-facing and private user information a company holds about them?

Orange France (Prepaid mobile)
No Disclosure
5.

Does the company clearly disclose that users can access the list of advertising audience categories to which the company has assigned them?

Orange France (Prepaid mobile)
No Disclosure
6.

Does the company clearly disclose that users can obtain all the information that a company has inferred about them?

Orange France (Prepaid mobile)
No Disclosure
7.

(For mobile ecosystems): Does the company clearly disclose that it evaluates whether the privacy policies of third-party apps made available through its app store disclose that users can obtain all of the user information about them the app holds?

Orange France (Prepaid mobile)
NA
8.

(For personal digital assistant ecosystems): Does the company clearly disclose that it evaluates whether the privacy policies of third-party skills made available through its skill store state that all user information is deleted when users terminate their accounts or delete the skill?

Orange France (Prepaid mobile)
NA
Average17
1.

Does the company clearly disclose that users can obtain a copy of their user information?

Orange France (Postpaid mobile)
Yes
2.

Does the company clearly disclose what user information users can obtain?

Orange France (Postpaid mobile)
No Disclosure
3.

Does the company clearly disclose that users can obtain their user information in a structured data format?

Orange France (Postpaid mobile)
No Disclosure
4.

Does the company clearly disclose that users can obtain all public-facing and private user information a company holds about them?

Orange France (Postpaid mobile)
No Disclosure
5.

Does the company clearly disclose that users can access the list of advertising audience categories to which the company has assigned them?

Orange France (Postpaid mobile)
No Disclosure
6.

Does the company clearly disclose that users can obtain all the information that a company has inferred about them?

Orange France (Postpaid mobile)
No Disclosure
7.

(For mobile ecosystems): Does the company clearly disclose that it evaluates whether the privacy policies of third-party apps made available through its app store disclose that users can obtain all of the user information about them the app holds?

Orange France (Postpaid mobile)
NA
8.

(For personal digital assistant ecosystems): Does the company clearly disclose that it evaluates whether the privacy policies of third-party skills made available through its skill store state that all user information is deleted when users terminate their accounts or delete the skill?

Orange France (Postpaid mobile)
NA
Average17
1.

Does the company clearly disclose that users can obtain a copy of their user information?

Orange France (Fixed-line broadband)
Yes
2.

Does the company clearly disclose what user information users can obtain?

Orange France (Fixed-line broadband)
No Disclosure
3.

Does the company clearly disclose that users can obtain their user information in a structured data format?

Orange France (Fixed-line broadband)
No Disclosure
4.

Does the company clearly disclose that users can obtain all public-facing and private user information a company holds about them?

Orange France (Fixed-line broadband)
No Disclosure
5.

Does the company clearly disclose that users can access the list of advertising audience categories to which the company has assigned them?

Orange France (Fixed-line broadband)
No Disclosure
6.

Does the company clearly disclose that users can obtain all the information that a company has inferred about them?

Orange France (Fixed-line broadband)
No Disclosure
7.

(For mobile ecosystems): Does the company clearly disclose that it evaluates whether the privacy policies of third-party apps made available through its app store disclose that users can obtain all of the user information about them the app holds?

Orange France (Fixed-line broadband)
NA
8.

(For personal digital assistant ecosystems): Does the company clearly disclose that it evaluates whether the privacy policies of third-party skills made available through its skill store state that all user information is deleted when users terminate their accounts or delete the skill?

Orange France (Fixed-line broadband)
NA
Average17
50%

Telefónica

P8. Users' access to their own user information
1.

Does the company clearly disclose that users can obtain a copy of their user information?

Movistar (Prepaid mobile)
Yes
2.

Does the company clearly disclose what user information users can obtain?

Movistar (Prepaid mobile)
Yes
3.

Does the company clearly disclose that users can obtain their user information in a structured data format?

Movistar (Prepaid mobile)
Yes
4.

Does the company clearly disclose that users can obtain all public-facing and private user information a company holds about them?

Movistar (Prepaid mobile)
No Disclosure
5.

Does the company clearly disclose that users can access the list of advertising audience categories to which the company has assigned them?

Movistar (Prepaid mobile)
No Disclosure
6.

Does the company clearly disclose that users can obtain all the information that a company has inferred about them?

Movistar (Prepaid mobile)
No Disclosure
7.

(For mobile ecosystems): Does the company clearly disclose that it evaluates whether the privacy policies of third-party apps made available through its app store disclose that users can obtain all of the user information about them the app holds?

Movistar (Prepaid mobile)
NA
8.

(For personal digital assistant ecosystems): Does the company clearly disclose that it evaluates whether the privacy policies of third-party skills made available through its skill store state that all user information is deleted when users terminate their accounts or delete the skill?

Movistar (Prepaid mobile)
NA
Average50
1.

Does the company clearly disclose that users can obtain a copy of their user information?

Movistar (Postpaid mobile)
Yes
2.

Does the company clearly disclose what user information users can obtain?

Movistar (Postpaid mobile)
Yes
3.

Does the company clearly disclose that users can obtain their user information in a structured data format?

Movistar (Postpaid mobile)
Yes
4.

Does the company clearly disclose that users can obtain all public-facing and private user information a company holds about them?

Movistar (Postpaid mobile)
No Disclosure
5.

Does the company clearly disclose that users can access the list of advertising audience categories to which the company has assigned them?

Movistar (Postpaid mobile)
No Disclosure
6.

Does the company clearly disclose that users can obtain all the information that a company has inferred about them?

Movistar (Postpaid mobile)
No Disclosure
7.

(For mobile ecosystems): Does the company clearly disclose that it evaluates whether the privacy policies of third-party apps made available through its app store disclose that users can obtain all of the user information about them the app holds?

Movistar (Postpaid mobile)
NA
8.

(For personal digital assistant ecosystems): Does the company clearly disclose that it evaluates whether the privacy policies of third-party skills made available through its skill store state that all user information is deleted when users terminate their accounts or delete the skill?

Movistar (Postpaid mobile)
NA
Average50
1.

Does the company clearly disclose that users can obtain a copy of their user information?

Movistar (Fixed-line broadband)
Yes
2.

Does the company clearly disclose what user information users can obtain?

Movistar (Fixed-line broadband)
Yes
3.

Does the company clearly disclose that users can obtain their user information in a structured data format?

Movistar (Fixed-line broadband)
Yes
4.

Does the company clearly disclose that users can obtain all public-facing and private user information a company holds about them?

Movistar (Fixed-line broadband)
No Disclosure
5.

Does the company clearly disclose that users can access the list of advertising audience categories to which the company has assigned them?

Movistar (Fixed-line broadband)
No Disclosure
6.

Does the company clearly disclose that users can obtain all the information that a company has inferred about them?

Movistar (Fixed-line broadband)
No Disclosure
7.

(For mobile ecosystems): Does the company clearly disclose that it evaluates whether the privacy policies of third-party apps made available through its app store disclose that users can obtain all of the user information about them the app holds?

Movistar (Fixed-line broadband)
NA
8.

(For personal digital assistant ecosystems): Does the company clearly disclose that it evaluates whether the privacy policies of third-party skills made available through its skill store state that all user information is deleted when users terminate their accounts or delete the skill?

Movistar (Fixed-line broadband)
NA
Average50
33%

Telenor

P8. Users' access to their own user information
1.

Does the company clearly disclose that users can obtain a copy of their user information?

Telenor Norway (Prepaid mobile)
Yes
2.

Does the company clearly disclose what user information users can obtain?

Telenor Norway (Prepaid mobile)
Yes
3.

Does the company clearly disclose that users can obtain their user information in a structured data format?

Telenor Norway (Prepaid mobile)
No
4.

Does the company clearly disclose that users can obtain all public-facing and private user information a company holds about them?

Telenor Norway (Prepaid mobile)
No Disclosure
5.

Does the company clearly disclose that users can access the list of advertising audience categories to which the company has assigned them?

Telenor Norway (Prepaid mobile)
No Disclosure
6.

Does the company clearly disclose that users can obtain all the information that a company has inferred about them?

Telenor Norway (Prepaid mobile)
No Disclosure
7.

(For mobile ecosystems): Does the company clearly disclose that it evaluates whether the privacy policies of third-party apps made available through its app store disclose that users can obtain all of the user information about them the app holds?

Telenor Norway (Prepaid mobile)
NA
8.

(For personal digital assistant ecosystems): Does the company clearly disclose that it evaluates whether the privacy policies of third-party skills made available through its skill store state that all user information is deleted when users terminate their accounts or delete the skill?

Telenor Norway (Prepaid mobile)
NA
Average33
1.

Does the company clearly disclose that users can obtain a copy of their user information?

Telenor Norway (Postpaid mobile)
Yes
2.

Does the company clearly disclose what user information users can obtain?

Telenor Norway (Postpaid mobile)
Yes
3.

Does the company clearly disclose that users can obtain their user information in a structured data format?

Telenor Norway (Postpaid mobile)
No
4.

Does the company clearly disclose that users can obtain all public-facing and private user information a company holds about them?

Telenor Norway (Postpaid mobile)
No Disclosure
5.

Does the company clearly disclose that users can access the list of advertising audience categories to which the company has assigned them?

Telenor Norway (Postpaid mobile)
No Disclosure
6.

Does the company clearly disclose that users can obtain all the information that a company has inferred about them?

Telenor Norway (Postpaid mobile)
No Disclosure
7.

(For mobile ecosystems): Does the company clearly disclose that it evaluates whether the privacy policies of third-party apps made available through its app store disclose that users can obtain all of the user information about them the app holds?

Telenor Norway (Postpaid mobile)
NA
8.

(For personal digital assistant ecosystems): Does the company clearly disclose that it evaluates whether the privacy policies of third-party skills made available through its skill store state that all user information is deleted when users terminate their accounts or delete the skill?

Telenor Norway (Postpaid mobile)
NA
Average33
1.

Does the company clearly disclose that users can obtain a copy of their user information?

Telenor Norway (Fixed-line broadband)
Yes
2.

Does the company clearly disclose what user information users can obtain?

Telenor Norway (Fixed-line broadband)
Yes
3.

Does the company clearly disclose that users can obtain their user information in a structured data format?

Telenor Norway (Fixed-line broadband)
No
4.

Does the company clearly disclose that users can obtain all public-facing and private user information a company holds about them?

Telenor Norway (Fixed-line broadband)
No Disclosure
5.

Does the company clearly disclose that users can access the list of advertising audience categories to which the company has assigned them?

Telenor Norway (Fixed-line broadband)
No Disclosure
6.

Does the company clearly disclose that users can obtain all the information that a company has inferred about them?

Telenor Norway (Fixed-line broadband)
No Disclosure
7.

(For mobile ecosystems): Does the company clearly disclose that it evaluates whether the privacy policies of third-party apps made available through its app store disclose that users can obtain all of the user information about them the app holds?

Telenor Norway (Fixed-line broadband)
NA
8.

(For personal digital assistant ecosystems): Does the company clearly disclose that it evaluates whether the privacy policies of third-party skills made available through its skill store state that all user information is deleted when users terminate their accounts or delete the skill?

Telenor Norway (Fixed-line broadband)
NA
Average33
33%

Vodafone

P8. Users' access to their own user information
1.

Does the company clearly disclose that users can obtain a copy of their user information?

Vodafone UK (Prepaid mobile)
Yes
2.

Does the company clearly disclose what user information users can obtain?

Vodafone UK (Prepaid mobile)
Yes
3.

Does the company clearly disclose that users can obtain their user information in a structured data format?

Vodafone UK (Prepaid mobile)
No Disclosure
4.

Does the company clearly disclose that users can obtain all public-facing and private user information a company holds about them?

Vodafone UK (Prepaid mobile)
No
5.

Does the company clearly disclose that users can access the list of advertising audience categories to which the company has assigned them?

Vodafone UK (Prepaid mobile)
No Disclosure
6.

Does the company clearly disclose that users can obtain all the information that a company has inferred about them?

Vodafone UK (Prepaid mobile)
No Disclosure
7.

(For mobile ecosystems): Does the company clearly disclose that it evaluates whether the privacy policies of third-party apps made available through its app store disclose that users can obtain all of the user information about them the app holds?

Vodafone UK (Prepaid mobile)
NA
8.

(For personal digital assistant ecosystems): Does the company clearly disclose that it evaluates whether the privacy policies of third-party skills made available through its skill store state that all user information is deleted when users terminate their accounts or delete the skill?

Vodafone UK (Prepaid mobile)
NA
Average33
1.

Does the company clearly disclose that users can obtain a copy of their user information?

Vodafone UK (Postpaid mobile)
Yes
2.

Does the company clearly disclose what user information users can obtain?

Vodafone UK (Postpaid mobile)
Yes
3.

Does the company clearly disclose that users can obtain their user information in a structured data format?

Vodafone UK (Postpaid mobile)
No Disclosure
4.

Does the company clearly disclose that users can obtain all public-facing and private user information a company holds about them?

Vodafone UK (Postpaid mobile)
No
5.

Does the company clearly disclose that users can access the list of advertising audience categories to which the company has assigned them?

Vodafone UK (Postpaid mobile)
No Disclosure
6.

Does the company clearly disclose that users can obtain all the information that a company has inferred about them?

Vodafone UK (Postpaid mobile)
No Disclosure
7.

(For mobile ecosystems): Does the company clearly disclose that it evaluates whether the privacy policies of third-party apps made available through its app store disclose that users can obtain all of the user information about them the app holds?

Vodafone UK (Postpaid mobile)
NA
8.

(For personal digital assistant ecosystems): Does the company clearly disclose that it evaluates whether the privacy policies of third-party skills made available through its skill store state that all user information is deleted when users terminate their accounts or delete the skill?

Vodafone UK (Postpaid mobile)
NA
Average33
1.

Does the company clearly disclose that users can obtain a copy of their user information?

Vodafone UK (Fixed-line broadband)
Yes
2.

Does the company clearly disclose what user information users can obtain?

Vodafone UK (Fixed-line broadband)
Yes
3.

Does the company clearly disclose that users can obtain their user information in a structured data format?

Vodafone UK (Fixed-line broadband)
No Disclosure
4.

Does the company clearly disclose that users can obtain all public-facing and private user information a company holds about them?

Vodafone UK (Fixed-line broadband)
No
5.

Does the company clearly disclose that users can access the list of advertising audience categories to which the company has assigned them?

Vodafone UK (Fixed-line broadband)
No Disclosure
6.

Does the company clearly disclose that users can obtain all the information that a company has inferred about them?

Vodafone UK (Fixed-line broadband)
No Disclosure
7.

(For mobile ecosystems): Does the company clearly disclose that it evaluates whether the privacy policies of third-party apps made available through its app store disclose that users can obtain all of the user information about them the app holds?

Vodafone UK (Fixed-line broadband)
NA
8.

(For personal digital assistant ecosystems): Does the company clearly disclose that it evaluates whether the privacy policies of third-party skills made available through its skill store state that all user information is deleted when users terminate their accounts or delete the skill?

Vodafone UK (Fixed-line broadband)
NA
Average33