Methodology Development

These standards include the UN Guiding Principles on Business and Human Rights, which affirm that just as governments have a duty to protect human rights, companies also have a responsibility to respect human rights. The RDR Index also builds on the Global Network Initiative principles and implementation guidelines, which address ICT companies’ specific responsibilities towards freedom of expression and privacy in the face of government demands to restrict content or hand over user information. It further draws on a body of emerging global standards and norms around data protection, security, and access to information. The data and analysis produced by the RDR Index informs the work of human rights advocates, policymakers, and responsible investors, and is used by companies to improve their own policies and practices.

Initial research and consultation for the RDR Index started in the second half of 2012. For more about the core concepts related to business and human rights, ICT and human rights, and the project’s “theory of change,” please see our Theory and Strategy overview. We also carried out research on best practices for corporate rankings in general as can be seen from our 2013 report on Elements of Successful Ranking Systems.

Two stakeholder meetings in late 2012 and Spring 2013 helped shape the ranking’s focus and framed research questions we needed to answer before developing the methodology. The project team has continued to consult with stakeholders at a range of conferences as well as in smaller bilateral or private group meetings.

Initial case study research conducted in the second half of 2013 and early 2014 helped us answer key questions before starting to draft the methodology. Our Phase 1 Case Study Research report describes what we learned from that research, followed by summaries of each case study’s findings and recommendations.

Parallel to the case study research we carried out consultations with civil society groups, activists, and journalists on a set of scenarios describing risks that they may face when using ICTs. Our Human Rights Risk Scenarios document raises key questions about company policies and practices in relation to those user risks.

For the initial methodology development, the pilot study, and the inaugural RDR Index, we also partnered with Sustainalytics, a leading provider of ESG (environmental, social, and governance) research to investors.

In 2015, RDR launched its inaugural RDR Index, which ranked 16 internet and telecommunications companies. Learn more about the 2015 research process.

For the 2017 RDR Index, RDR expanded the ranking to 22 companies, which included all of the companies ranked in 2015 plus an additional six companies. In addition to internet and telecommunications companies, the RDR Index was expanded with new types of services, including those that produce software and devices that we call “mobile ecosystems.” As a result, the RDR team further revised the 2017 methodology based on a detailed review of the raw data from the 2015 RDR Index as well as consultations with stakeholders from civil society, academia, the investor community, and the companies themselves. Learn more about the 2017 research process.

The 2018 RDR Index applied the same methodology to evaluate the same 22 companies as in the 2017 RDR Index. This enabled us to produce comparative analyses of each company’s performance and to track overall trends. Learn more about the 2018 research process.

The 2019 RDR Index evaluates 24 companies, which includes all of the 22 companies previously evaluated plus an additional two companies. We also expanded our evaluation to include additional cloud services for five internet companies. Limited revisions were introduced to the 2019 RDR Index methodology in order to preserve year-on-year comparability. Learn more about the 2019 research process.