F13. Automated software agents (“bots”)

Companies should clearly disclose policies governing the use of automated software agents (“bots”) on their platforms, products and services, and how they enforce such policies.

Digital platforms
 
100%0%
50
Twitter
25
Kakao
25
Mail.Ru
25
Microsoft
19
Facebook
0
Apple
0
Baidu
0
Google
0
Tencent
NA
Alibaba
NA
Amazon
NA
Samsung
NA
Verizon Media
NA
Yandex
Select companies:
All companies
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Alibaba

F13. Automated software agents (“bots”)
Taobao.com
AliGenie
1.

Does the company clearly disclose rules governing the use of bots on its platform?

NA
NA
2.

Does the company clearly disclose that it requires users to clearly label all content and accounts that are produced, disseminated or operated with the assistance of a bot?

NA
NA
3.

Does the company clearly disclose its process for enforcing its bot policy?

NA
NA
4.

Does the company clearly disclose data on the volume and nature of user content and account restricted for violating the company's bot policy?

NA
NA
Averages
NA
NA

Amazon

F13. Automated software agents (“bots”)
Amazon.com
Alexa
Amazon Drive
1.

Does the company clearly disclose rules governing the use of bots on its platform?

NA
NA
NA
2.

Does the company clearly disclose that it requires users to clearly label all content and accounts that are produced, disseminated or operated with the assistance of a bot?

NA
NA
NA
3.

Does the company clearly disclose its process for enforcing its bot policy?

NA
NA
NA
4.

Does the company clearly disclose data on the volume and nature of user content and account restricted for violating the company's bot policy?

NA
NA
NA
Averages
NA
NA
NA
0%

Apple

F13. Automated software agents (“bots”)
iOS
iMessage
iCloud
1.

Does the company clearly disclose rules governing the use of bots on its platform?

NA
No Disclosure
NA
2.

Does the company clearly disclose that it requires users to clearly label all content and accounts that are produced, disseminated or operated with the assistance of a bot?

NA
No Disclosure
NA
3.

Does the company clearly disclose its process for enforcing its bot policy?

NA
No Disclosure
NA
4.

Does the company clearly disclose data on the volume and nature of user content and account restricted for violating the company's bot policy?

NA
No Disclosure
NA
Averages
NA
0
NA
0%

Baidu

F13. Automated software agents (“bots”)
Baidu Search
Baidu Cloud
Baidu PostBar
1.

Does the company clearly disclose rules governing the use of bots on its platform?

NA
NA
No Disclosure
2.

Does the company clearly disclose that it requires users to clearly label all content and accounts that are produced, disseminated or operated with the assistance of a bot?

NA
NA
No Disclosure
3.

Does the company clearly disclose its process for enforcing its bot policy?

NA
NA
No Disclosure
4.

Does the company clearly disclose data on the volume and nature of user content and account restricted for violating the company's bot policy?

NA
NA
No Disclosure
Averages
NA
NA
0
19%

Facebook

F13. Automated software agents (“bots”)
Facebook
Instagram
WhatsApp
Messenger
1.

Does the company clearly disclose rules governing the use of bots on its platform?

Partial
Partial
No Disclosure
Yes
2.

Does the company clearly disclose that it requires users to clearly label all content and accounts that are produced, disseminated or operated with the assistance of a bot?

No Disclosure
No Disclosure
No Disclosure
No Disclosure
3.

Does the company clearly disclose its process for enforcing its bot policy?

Partial
Partial
No Disclosure
No Disclosure
4.

Does the company clearly disclose data on the volume and nature of user content and account restricted for violating the company's bot policy?

No Disclosure
No Disclosure
No Disclosure
No Disclosure
Averages
25
25
0
25
0%

Google

F13. Automated software agents (“bots”)
Google Search
Gmail
YouTube
Android mobile ecosystem
Google Drive
1.

Does the company clearly disclose rules governing the use of bots on its platform?

NA
NA
No Disclosure
NA
NA
2.

Does the company clearly disclose that it requires users to clearly label all content and accounts that are produced, disseminated or operated with the assistance of a bot?

NA
NA
No Disclosure
NA
NA
3.

Does the company clearly disclose its process for enforcing its bot policy?

NA
NA
No Disclosure
NA
NA
4.

Does the company clearly disclose data on the volume and nature of user content and account restricted for violating the company's bot policy?

NA
NA
No Disclosure
NA
NA
Averages
NA
NA
0
NA
NA
25%

Kakao

F13. Automated software agents (“bots”)
Daum Search
Daum Mail
KakaoTalk
1.

Does the company clearly disclose rules governing the use of bots on its platform?

NA
NA
Partial
2.

Does the company clearly disclose that it requires users to clearly label all content and accounts that are produced, disseminated or operated with the assistance of a bot?

NA
NA
No Disclosure
3.

Does the company clearly disclose its process for enforcing its bot policy?

NA
NA
Partial
4.

Does the company clearly disclose data on the volume and nature of user content and account restricted for violating the company's bot policy?

NA
NA
No Disclosure
Averages
NA
NA
25
25%

Mail.Ru

F13. Automated software agents (“bots”)
VK
Mail.Ru email
Mail.Ru Agent
Mail.Ru Cloud Solutions
1.

Does the company clearly disclose rules governing the use of bots on its platform?

Yes
NA
Partial
NA
2.

Does the company clearly disclose that it requires users to clearly label all content and accounts that are produced, disseminated or operated with the assistance of a bot?

No Disclosure
NA
No Disclosure
NA
3.

Does the company clearly disclose its process for enforcing its bot policy?

Partial
NA
No Disclosure
NA
4.

Does the company clearly disclose data on the volume and nature of user content and account restricted for violating the company's bot policy?

No Disclosure
NA
No Disclosure
NA
Averages
38
NA
13
NA
25%

Microsoft

F13. Automated software agents (“bots”)
Bing
Outlook.com
Skype
OneDrive
1.

Does the company clearly disclose rules governing the use of bots on its platform?

NA
NA
Yes
NA
2.

Does the company clearly disclose that it requires users to clearly label all content and accounts that are produced, disseminated or operated with the assistance of a bot?

NA
NA
No Disclosure
NA
3.

Does the company clearly disclose its process for enforcing its bot policy?

NA
NA
No Disclosure
NA
4.

Does the company clearly disclose data on the volume and nature of user content and account restricted for violating the company's bot policy?

NA
NA
No Disclosure
NA
Averages
NA
NA
25
NA

Samsung

F13. Automated software agents (“bots”)
Samsung implementation of Android
Samsung Cloud
1.

Does the company clearly disclose rules governing the use of bots on its platform?

NA
NA
2.

Does the company clearly disclose that it requires users to clearly label all content and accounts that are produced, disseminated or operated with the assistance of a bot?

NA
NA
3.

Does the company clearly disclose its process for enforcing its bot policy?

NA
NA
4.

Does the company clearly disclose data on the volume and nature of user content and account restricted for violating the company's bot policy?

NA
NA
Averages
NA
NA
0%

Tencent

F13. Automated software agents (“bots”)
QZone
QQ
WeChat
Tencent Cloud
1.

Does the company clearly disclose rules governing the use of bots on its platform?

No Disclosure
No Disclosure
No Disclosure
NA
2.

Does the company clearly disclose that it requires users to clearly label all content and accounts that are produced, disseminated or operated with the assistance of a bot?

No Disclosure
No Disclosure
No Disclosure
NA
3.

Does the company clearly disclose its process for enforcing its bot policy?

No Disclosure
No Disclosure
No Disclosure
NA
4.

Does the company clearly disclose data on the volume and nature of user content and account restricted for violating the company's bot policy?

No Disclosure
No Disclosure
No Disclosure
NA
Averages
0
0
0
NA
50%

Twitter

F13. Automated software agents (“bots”)
Twitter
1.

Does the company clearly disclose rules governing the use of bots on its platform?

Yes
2.

Does the company clearly disclose that it requires users to clearly label all content and accounts that are produced, disseminated or operated with the assistance of a bot?

No Disclosure
3.

Does the company clearly disclose its process for enforcing its bot policy?

Yes
4.

Does the company clearly disclose data on the volume and nature of user content and account restricted for violating the company's bot policy?

No Disclosure
Averages
50

Verizon Media

F13. Automated software agents (“bots”)
Yahoo Mail
1.

Does the company clearly disclose rules governing the use of bots on its platform?

NA
2.

Does the company clearly disclose that it requires users to clearly label all content and accounts that are produced, disseminated or operated with the assistance of a bot?

NA
3.

Does the company clearly disclose its process for enforcing its bot policy?

NA
4.

Does the company clearly disclose data on the volume and nature of user content and account restricted for violating the company's bot policy?

NA
Averages
NA

Yandex

F13. Automated software agents (“bots”)
Yandex Mail
Yandex Search
Yandex Disk
1.

Does the company clearly disclose rules governing the use of bots on its platform?

NA
NA
NA
2.

Does the company clearly disclose that it requires users to clearly label all content and accounts that are produced, disseminated or operated with the assistance of a bot?

NA
NA
NA
3.

Does the company clearly disclose its process for enforcing its bot policy?

NA
NA
NA
4.

Does the company clearly disclose data on the volume and nature of user content and account restricted for violating the company's bot policy?

NA
NA
NA
Averages
NA
NA
NA