Based on what we have learned from the Index results, below are recommendations for companies as well as for governments.

For companies

All companies in the Index can make improvements. Below is a basic guide. More specific recommendations for each company can be found in the individual company reports.

Governance and general recommendations

Mobile ecosystems

Freedom of expression

If a company does not receive or entertain a particular type of request, or if it doesn't entertain requests from certain types of third parties (e.g., private individuals acting without legal authority), the company should also clearly disclose that information.

Handling of user information


For governments

Full corporate accountability will only be achieved when governments are also held accountable. Governments must work with the private sector and civil society to ensure that legal and regulatory frameworks make it possible for companies to respect digital rights.