1. If the company hosts user-generated content, the company commits to notify users who generated the content when it is restricted.
2. The company commits to notify users who attempt to access content that has been restricted.
3. In its notification, the company includes an explanation of the basis for the content restriction (legal or otherwise).
4. The company commits to notify users when it restricts access to the service.
Guidance: Indicator F3 examines company disclosure of restrictions on what users can post or do on a service, and indicator F4 looks at company disclosure of restrictions on a user’s ability to access a service. This indicator, F5, focuses on whether companies disclose that they notify users when they take these types of actions. We expect companies to disclose a commitment to notify users when they have removed content, restricted a user’s account, or otherwise restricted users’ abilities to access a service. This disclosure should be part of companies’ explanations of content and access restriction practices.
Evaluation: This indicator is scored using a checklist, meaning companies can only receive full credit if their disclosure meets all elements in the checklist.
Potential sources:
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