P6. Users’ access to their own information

Are users able to view, download or otherwise obtain, in structured data formats, information about them that the company holds?

1. The company allows users to view their data.

2. The company allows users to receive a copy of their data.

3. The data can be downloaded in a structured data format.

4. This data includes all public-facing and private information a company holds about a user.

Guidance: We expect companies to give users the ability to view and obtain copies of their data that the company holds. Company disclosure should explain what data this record contains and what formats users can obtain it in.

Evaluation:** This indicator is scored using a checklist, meaning companies can only receive full credit if their disclosure meets all elements in the checklist.

Potential sources:

  • Company privacy policy
  • Company account settings
  • Company help center
  • Company blog posts

For more information, click here for a glossary of terms.

Overall Company Performance

Company Performance