C5. Stakeholder engagement

Does the company engage with a range of stakeholders on freedom of expression and privacy issues?

A. The company is a member of a multi-stakeholder initiative whose focus includes the promotion of freedom of expression and privacy.

B. If not, does the company satisfy any of the following elements?

1. The company is a member of an industry organization that engages with non-industry and non-governmental stakeholders on freedom of expression and privacy.

2. The company initiates or participates in meetings with stakeholders that represent, advocate on behalf of, or are people directly and adversely impacted by the company’s business.

Guidance: This indicator seeks evidence that company engages with its stakeholders, particularly those who face clear human rights risks in connection with their online activities.

Engaging with stakeholders, particularly those who operate in high-risk environments, can be sensitive. A company may not feel comfortable publicly disclosing specific details about which stakeholders it consults, where or when they meet, and what they discuss. While we encourage companies to provide details about non-sensitive stakeholder engagement, we seek, at minimum, public disclosure that a company engages with stakeholders who are or represent users whose rights to freedom of expression and privacy are at risk. One way the public knows a company participates in this type of engagement is through its involvement in a multi-stakeholder initiative that brings the company in touch with representatives from various stakeholder groups including human rights organizations and others who advocate for the rights of at-risk groups.

Evaluation: A company will only receive full credit for this indicator if it fulfills element A. A company will receive partial credit if it meets one or both of the elements under B.

Potential sources:

  • Company CSR/sustainability report
  • Company annual report
  • Company blog
  • Membership lists on the Global Network Initiative and Industry Dialogue websites
  • Company FAQ or Help Center

For more information, click here for a glossary of terms.

Overall Company Performance

Company Performance