1. The company explains its process for receiving and responding to non-judicial government requests.
2. The company explains its process for responding to court orders.
3. The company explains its process for responding to requests made by private parties.
4. The company explains its process for responding to requests from foreign jurisdictions.
5. The company’s explanations include the legal basis under which it may comply.
6. The company commits to to carry out due diligence on requests before deciding how to respond.
7. The company’s process commits to push back on unlawful requests.
8. The company provides guidance or examples of policy implementation.
Guidance: Companies increasingly receive requests to remove, filter, or restrict access to content. They also receive requests to restrict access to users or, in rare cases, shut down a network. These requests can come from governments agencies, courts, or private parties. We expect companies to publicly disclose their process explaining how they respond to requests from each type of third party.
Evaluation: This indicator is scored using a checklist, meaning companies can only receive full credit if their disclosure meets all elements in the checklist.
Potential sources:
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