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P17. Account Security (internet and mobile ecosystem companies)

P17. Account Security (internet and mobile ecosystem companies)

The company should help users keep their accounts secure.

Elements
  1. Does the company clearly disclose that it deploys advanced authentication methods to prevent fraudulent access?
  2. Does the company clearly disclose that users can view their recent account activity?
  3. Does the company clearly disclose that it notifies users about unusual account activity and possible unauthorized access to their account?
Research guidance

This indicator is applicable to internet and mobile ecosystem companies. Companies hold significant amounts of user information, making them targets for malicious actors. We expect companies to help users protect themselves against such threats. Companies should clearly disclose that they use advanced authentication techniques to prevent unauthorized access to user accounts and information. We also expect companies to provide users with tools that enable them to secure their accounts and to know when their accounts may be compromised.

Potential Sources:

  • Company security center
  • Company help pages or community support page
  • Company account settings page
  • Company blog
Internet and Mobile Ecosystem Companies

América Móvil N/A

P17. Account Security (Internet, software, and device companies) Prepaid Mobile Postpaid Mobile
1. Does the company clearly disclose that it deploys advanced authentication methods to prevent fraudulent access? exclude exclude
2. Does the company clearly disclose that users can view their recent account activity? exclude exclude
3. Does the company clearly disclose that it notifies users about unusual account activity and possible unauthorized access to their account? exclude exclude
Average score N/A N/A

Apple 72%

P17. Account Security (Internet, software, and device companies) iOS mobile ecosystem iMessage iCloud
1. Does the company clearly disclose that it deploys advanced authentication methods to prevent fraudulent access? 100 100 100
2. Does the company clearly disclose that users can view their recent account activity? 50 0 0
3. Does the company clearly disclose that it notifies users about unusual account activity and possible unauthorized access to their account? 100 100 100
Average score 83.33 66.67 66.67

AT&T N/A

P17. Account Security (Internet, software, and device companies) Prepaid Mobile Postpaid Mobile Fixed Line Broadband
1. Does the company clearly disclose that it deploys advanced authentication methods to prevent fraudulent access? exclude exclude exclude
2. Does the company clearly disclose that users can view their recent account activity? exclude exclude exclude
3. Does the company clearly disclose that it notifies users about unusual account activity and possible unauthorized access to their account? exclude exclude exclude
Average score N/A N/A N/A

Axiata N/A

P17. Account Security (Internet, software, and device companies) Prepaid Mobile Postpaid Mobile
1. Does the company clearly disclose that it deploys advanced authentication methods to prevent fraudulent access? exclude exclude
2. Does the company clearly disclose that users can view their recent account activity? exclude exclude
3. Does the company clearly disclose that it notifies users about unusual account activity and possible unauthorized access to their account? exclude exclude
Average score N/A N/A

Baidu 33%

P17. Account Security (Internet, software, and device companies) Baidu Search Baidu Cloud Baidu PostBar
1. Does the company clearly disclose that it deploys advanced authentication methods to prevent fraudulent access? exclude 100 100
2. Does the company clearly disclose that users can view their recent account activity? exclude 0 0
3. Does the company clearly disclose that it notifies users about unusual account activity and possible unauthorized access to their account? exclude 0 0
Average score N/A 33.33 33.33

Bharti Airtel N/A

P17. Account Security (Internet, software, and device companies) Prepaid Mobile Postpaid Mobile Fixed Line Broadband
1. Does the company clearly disclose that it deploys advanced authentication methods to prevent fraudulent access? exclude exclude exclude
2. Does the company clearly disclose that users can view their recent account activity? exclude exclude exclude
3. Does the company clearly disclose that it notifies users about unusual account activity and possible unauthorized access to their account? exclude exclude exclude
Average score N/A N/A N/A

Etisalat N/A

P17. Account Security (Internet, software, and device companies) Prepaid Mobile Postpaid Mobile Fixed Line Broadband
1. Does the company clearly disclose that it deploys advanced authentication methods to prevent fraudulent access? exclude exclude exclude
2. Does the company clearly disclose that users can view their recent account activity? exclude exclude exclude
3. Does the company clearly disclose that it notifies users about unusual account activity and possible unauthorized access to their account? exclude exclude exclude
Average score N/A N/A N/A

Facebook 67%

P17. Account Security (Internet, software, and device companies) Facebook Instagram WhatsApp Messenger ecosystem
1. Does the company clearly disclose that it deploys advanced authentication methods to prevent fraudulent access? 100 100 100 100
2. Does the company clearly disclose that users can view their recent account activity? 100 0 0 100
3. Does the company clearly disclose that it notifies users about unusual account activity and possible unauthorized access to their account? 50 0 100 50
Average score 83.33 33.33 66.67 83.33

Google 94%

P17. Account Security (Internet, software, and device companies) Search Gmail Youtube Android mobile ecosystem
1. Does the company clearly disclose that it deploys advanced authentication methods to prevent fraudulent access? exclude 100 100 100
2. Does the company clearly disclose that users can view their recent account activity? exclude 100 100 50
3. Does the company clearly disclose that it notifies users about unusual account activity and possible unauthorized access to their account? exclude 100 100 100
Average score N/A 100 100 83.33

Kakao 75%

P17. Account Security (Internet, software, and device companies) Daum Search Daum Mail KakaoTalk
1. Does the company clearly disclose that it deploys advanced authentication methods to prevent fraudulent access? exclude 100 0
2. Does the company clearly disclose that users can view their recent account activity? exclude 100 50
3. Does the company clearly disclose that it notifies users about unusual account activity and possible unauthorized access to their account? exclude 100 100
Average score N/A 100 50

Mail.Ru 78%

P17. Account Security (Internet, software, and device companies) VKontakte Mail.ru email Mail.ru Agent
1. Does the company clearly disclose that it deploys advanced authentication methods to prevent fraudulent access? 100 100 100
2. Does the company clearly disclose that users can view their recent account activity? 100 100 0
3. Does the company clearly disclose that it notifies users about unusual account activity and possible unauthorized access to their account? 100 100 0
Average score 100 100 33.33

Microsoft 92%

P17. Account Security (Internet, software, and device companies) Bing Outlook.com Skype
1. Does the company clearly disclose that it deploys advanced authentication methods to prevent fraudulent access? exclude 100 50
2. Does the company clearly disclose that users can view their recent account activity? exclude 100 100
3. Does the company clearly disclose that it notifies users about unusual account activity and possible unauthorized access to their account? exclude 100 100
Average score N/A 100 83.33

MTN N/A

P17. Account Security (Internet, software, and device companies) Prepaid Mobile Postpaid Mobile
1. Does the company clearly disclose that it deploys advanced authentication methods to prevent fraudulent access? exclude exclude
2. Does the company clearly disclose that users can view their recent account activity? exclude exclude
3. Does the company clearly disclose that it notifies users about unusual account activity and possible unauthorized access to their account? exclude exclude
Average score N/A N/A

Oath 94%

P17. Account Security (Internet, software, and device companies) Yahoo Mail Flickr Tumblr
1. Does the company clearly disclose that it deploys advanced authentication methods to prevent fraudulent access? 100 100 100
2. Does the company clearly disclose that users can view their recent account activity? 100 100 100
3. Does the company clearly disclose that it notifies users about unusual account activity and possible unauthorized access to their account? 100 100 50
Average score 100 100 83.33

Ooredoo N/A

P17. Account Security (Internet, software, and device companies) Prepaid Mobile Postpaid Mobile Fixed Line Broadband
1. Does the company clearly disclose that it deploys advanced authentication methods to prevent fraudulent access? exclude exclude exclude
2. Does the company clearly disclose that users can view their recent account activity? exclude exclude exclude
3. Does the company clearly disclose that it notifies users about unusual account activity and possible unauthorized access to their account? exclude exclude exclude
Average score N/A N/A N/A

Orange N/A

P17. Account Security (Internet, software, and device companies) Prepaid Mobile Postpaid Mobile Fixed Line Broadband
1. Does the company clearly disclose that it deploys advanced authentication methods to prevent fraudulent access? exclude exclude exclude
2. Does the company clearly disclose that users can view their recent account activity? exclude exclude exclude
3. Does the company clearly disclose that it notifies users about unusual account activity and possible unauthorized access to their account? exclude exclude exclude
Average score N/A N/A N/A

Samsung 33%

P17. Account Security (Internet, software, and device companies) Samsung
1. Does the company clearly disclose that it deploys advanced authentication methods to prevent fraudulent access? 100
2. Does the company clearly disclose that users can view their recent account activity? 0
3. Does the company clearly disclose that it notifies users about unusual account activity and possible unauthorized access to their account? 0
Average score 33.33

Telefónica N/A

P17. Account Security (Internet, software, and device companies) Prepaid Mobile Postpaid Mobile Fixed Line Broadband
1. Does the company clearly disclose that it deploys advanced authentication methods to prevent fraudulent access? exclude exclude exclude
2. Does the company clearly disclose that users can view their recent account activity? exclude exclude exclude
3. Does the company clearly disclose that it notifies users about unusual account activity and possible unauthorized access to their account? exclude exclude exclude
Average score N/A N/A N/A

Tencent 44%

P17. Account Security (Internet, software, and device companies) QZone QQ WeChat
1. Does the company clearly disclose that it deploys advanced authentication methods to prevent fraudulent access? 0 100 100
2. Does the company clearly disclose that users can view their recent account activity? 0 100 0
3. Does the company clearly disclose that it notifies users about unusual account activity and possible unauthorized access to their account? 0 100 0
Average score 0 100 33.33

Twitter 58%

P17. Account Security (Internet, software, and device companies) Twitter Periscope
1. Does the company clearly disclose that it deploys advanced authentication methods to prevent fraudulent access? 100 50
2. Does the company clearly disclose that users can view their recent account activity? 100 0
3. Does the company clearly disclose that it notifies users about unusual account activity and possible unauthorized access to their account? 100 0
Average score 100 16.67

Vodafone N/A

P17. Account Security (Internet, software, and device companies) Prepaid Mobile Postpaid Mobile Fixed Line Broadband
1. Does the company clearly disclose that it deploys advanced authentication methods to prevent fraudulent access? exclude exclude exclude
2. Does the company clearly disclose that users can view their recent account activity? exclude exclude exclude
3. Does the company clearly disclose that it notifies users about unusual account activity and possible unauthorized access to their account? exclude exclude exclude
Average score N/A N/A N/A

Yandex 100%

P17. Account Security (Internet, software, and device companies) Yandex mail Yandex Search Yandex Disk
1. Does the company clearly disclose that it deploys advanced authentication methods to prevent fraudulent access? 100 exclude 100
2. Does the company clearly disclose that users can view their recent account activity? 100 exclude 100
3. Does the company clearly disclose that it notifies users about unusual account activity and possible unauthorized access to their account? 100 exclude 100
Average score 100 N/A 100