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About
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Acknowledgments
Executive Summary
About the Ranking Digital Rights Corporate Accountability Index
1. 2018 Index Methodology
2. Introduction
3. Inadequate disclosure
4. Security uncertainty
5. Privacy failures
6. Policing speech
7. Telecommunications disconnect
8. Recommendations for governments
9. Questions for investors
10. Company Report Cards
11. Appendix
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Acknowledgments
Executive Summary
About the Ranking Digital Rights Corporate Accountability Index
1. 2018 Index Methodology
2. Introduction
3. Inadequate disclosure
4. Security uncertainty
5. Privacy failures
6. Policing speech
7. Telecommunications disconnect
8. Recommendations for governments
9. Questions for investors
10. Company Report Cards
11. Appendix
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Governance
G1. Policy Commitment
G2. Governance and management oversight
G3. Internal implementation
G4. Impact assessment
G5. Stakeholder engagement
G6. Remedy
Freedom of Expression
F1. Access to terms of service
F2. Changes to terms of service
F3. Process for terms of service enforcement
F4. Data about terms of service enforcement
F5. Process for responding to third-party requests for content or account restriction
F6. Data about government requests for content or account restriction
F7. Data about private requests for content or account restriction
F8. User notification about content and account restriction
F9. Network management (telecommunications companies)
F10. Network shutdown (telecommunications companies)
F11. Identity policy
Privacy
P1. Access to privacy policies
P2. Changes to privacy policies
P3. Collection of user information
P4. Sharing of user information
P5. Purpose for collecting and sharing user information
P6. Retention of user information
P7. Users’ control over their own user information
P8. Users’ access to their own user information
P9. Collection of user information from third parties (Internet companies)
P10. Process for responding to third-party requests for user information
P11. Data about third-party requests for user information
P12. User notification about third-party requests for user information
P13. Security oversight
P14. Addressing security vulnerabilities
P15. Data breaches
P16. Encryption of user communication and private content (Internet and mobile ecosystems companies)
P17. Account Security (Internet and mobile ecosystems companies)
P18. Inform and educate users about potential risks
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