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  1. 1.1 Index categories
  2. 1.2 Company types
  3. 1.3 What the index measures
  4. 1.4 Evaluation and scoring
  1. 3.1 The 2018 Index ranking
  2. 3.2 Notable changes
  3. 3.3 Governance advances and gaps
  4. 3.4 Spotlight: Human rights impact assessments
  5. 3.5 Regulatory factors
  6. 3.6 Recommendations for companies
  1. 4.1 Disclosure failure
  2. 4.2 Handling of data breaches
  3. 4.3 Security oversight
  4. 4.4 Identifying and addressing vulnerabilities
  5. 4.5 Spotlight: “Bug bounties” and reporting vulnerabilities
  6. 4.6 Recommendations for companies
  1. 5.1 Transparency remains inadequate
  2. 5.2 What, whom, and why?
  3. 5.3 Targeted advertising and lack of user control
  4. 5.4 Tracking users
  5. 5.5 Recommendations for companies
  1. 6.1 Transparency and accountability
  2. 6.2 Terms of service enforcement
  3. 6.3 External requests to restrict content and accounts
  4. 6.4 Recommendations for companies
  1. 7.1 Chokepoints for global information flows
  2. 7.2 Network shutdowns
  3. 7.3 Policing access to information
  4. 7.4 Privacy problems: surveillance and data protection
  5. 7.5 Recommendations for companies
  1. 11.1 Methodology development
  2. 11.2 Company selection
  3. 11.3 Selection of services
  4. 11.4 Levels of disclosure
  5. 11.5 Research process and steps
  6. 11.6 Company engagement
  7. 11.7 Scoring
  8. 11.8 For more information
  9. 11.9 List of charts and tables

10. Company Report Cards

The 2018 Index ranks 22 internet, mobile, and telecommunications companies on their disclosed commitments and policies affecting users’ freedom of expression and privacy. For an analysis of each company’s performance in the Index, read each company’s individual report card in the COMPANIES section of the website.