F4. Data about terms of service enforcement

1. Does the company clearly disclose data about the volume and nature of content and accounts restricted for violating the company’s rules?
2. Does the company publish this data at least once a year?
3. Can the data published by the company be exported as a structured data file?

Companies enforce their terms of service for a variety of reasons, and we expect companies to publicly disclose the number of instances in which they take action to restrict users’ accounts or services. Disclosing this data provides the public with a more transparent and accurate view of the content removal process as well as companies’ role in content removal.

This indicator evaluates company disclosure of data on the number of instances it has removed content or restricted users’ access due to violations of the company’s terms of service. Publicizing this data will provide the public with a more accurate view of the content removal ecosystem as well as companies’ own role in content removal. Companies can only receive full credit on this indicator if they provide evidence that they clearly disclose and regularly publish data about their decisions to remove content. This information should be published at least once a year and in a structured data file.

Potential sources:

• Company transparency report